Housekeeper

POSITION: Room Attendant

REPORTS TO: Housekeeper Manager

JOB OVERVIEW: Responsible for the cleanliness, arrangement and supply of all guest rooms in an assigned section.

ESSENTIAL JOB FUNCTIONS:

• Always provide the highest quality of service to the customer.
• Ensure guest satisfaction through room cleanliness and attention to guest needs.
• Clean (x) rooms per day following the Housekeeping Guidelines within an eight-hour workday while maintaining established standards.
• After proving ability to increase workload, clean extra guest rooms to receive additional compensation.
• Check fixtures, television, radio, and heating/cooling equipment for proper operation.
• Set heating/cooling equipment and radio on proper settings.
• Inspect room for maintenance needs and report on maintenance service requests.
• Perform daily general clean duties and changing of bedspreads, blankets, mattress pads and shower curtains as assigned.
• Clean, organize, and restock cart at the end of the day (terry, cups, toilet paper, rags, and fill spray bottles) Deliver supply basket to laundry for restocking.
• Maintain cart, linen room, and vacuum cleaner cleanliness. Turn in key and room status report to Guest Room Supervisor or front desk.
• Know how to operate laundry equipment and maintain public area cleanliness.
• Must wear proper uniform at all times in accordance with the Standards of Appearance.
• Have a thorough knowledge of emergency procedures.
• Follows safety and security procedures and rules.
• Be able to move luggage, packages, or furniture weighing up to 40lbs.
• Comply with attendance rules and be available to work on a regular basis.
• Carry out any reasonable request by management that is capable of being performed.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with our staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance. Every associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.