What are the responsibilities and job description for the Conceirge position at Courtyard Gardens Senior Living?
Job Overview
We are seeking a dedicated and professional Concierge to join our team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and support. This role requires strong communication skills, a keen ability to analyze guest needs, and the capability to manage various tasks efficiently in a fast-paced environment. Multilingual candidates are encouraged to apply, as they will enhance our service offerings.
Duties
- Greet guests warmly and assist them with inquiries regarding services, amenities, and local attractions.
- Provide personalized recommendations based on guest preferences and needs.
- Handle reservations, bookings, and special requests with attention to detail.
- Maintain an organized office environment while managing data entry tasks related to guest services.
- Communicate effectively with other departments to ensure seamless guest experiences.
- Analyze guest feedback and provide insights for improving service quality.
- Support sales initiatives by promoting hotel services and amenities to guests.
- Ensure all guest interactions are logged accurately in the system for future reference.
Experience
- Previous experience in customer service or support roles is preferred.
- Strong proficiency in English; multilingual abilities are a plus.
- Familiarity with office software and data entry processes is essential.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
- A proactive approach to problem-solving and the ability to work independently or as part of a team.
Join us in creating memorable experiences for our guests while developing your career in hospitality!
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 20 – 25 per week
Shift:
- Day shift
Work Location: In person
Salary : $14 - $16
