Houseperson

The Housekeeping Houseman is a vital member of the housekeeping team, ensuring a clean, organized, and welcoming environment for guests and associates. This role supports the housekeeping staff by maintaining public areas, replenishing supplies, and delivering prompt assistance to guest needs. The Houseman embodies Ivy Hospitality’s dedication to creating exceptional guest experiences through attention to detail and proactive service. 

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Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain the cleanliness and organization of public areas, including lobbies, hallways, and restrooms, ensuring an inviting atmosphere for guests.

• Deliver linens, supplies, and amenities to housekeeping associates promptly, supporting efficient room turnovers.

• Assist in removing trash and soiled linens from housekeeping carts and storage areas.

• Respond to guest requests, such as additional towels or bedding, promptly and courteously.

• Restock housekeeping carts and storage areas with necessary supplies for the team.

• Ensure consistent communication with the housekeeping team to prioritize and complete tasks efficiently.

• Assist with deep cleaning projects and other special cleaning tasks as assigned.

• Follow all safety and security procedures to protect guests, associates, and property, including proper handling of cleaning equipment and chemicals.

• Notify the supervisor of maintenance needs or safety hazards observed during daily duties.

• Ensure all guest interactions are conducted in a courteous and professional manner, aligning with company standards.

• Collaborate with other departments to ensure seamless service delivery and enhance overall guest satisfaction

• Maintain strict adherence to safety and security protocols, including the proper handling of keys, lost and found items, and emergency procedures.

• Participate in daily hotel operations meetings and contribute to the overall hotel strategy.

• Perform additional duties as assigned by the General Manager/Department Leader, supporting the overall success of hotel operations.

• Will handle routine maintenance in public spaces, meeting rooms, back of house spaces, pool, and grounds
• Repairs televisions, phones, etc
• Replaces or repairs damaged bathroom fixtures and executes general plumbing as needed
• Maintains the overall appearance of the room; replaces broken mirrors, hangs fixtures,does touch up painting, etc
• Troubleshoots rooms heating/ventilating/air conditioning systems
• Uses both power and hand tools regularly in a safe, efficient manner
• Maintains exterior of building and grounds as necessary 
• Maintains and assists in the cleanliness of individual work area
• Demonstrates familiarity with the hotel's safety systems and takes corrective action on any maintenance or operating problems which affect the security or operating condition of the hotel
• Reports any hazards or injuries in the department and takes immediate action to correct
• Contributes to hotels preparedness during fire emergencies by participating in the hotel fire team

Qualifications:

Education: High school diploma or equivalent is preferred but not required.

Experience: Prior experience in a housekeeping or hospitality role is preferred but not required.

Ability to work in a physically demanding role, including standing, lifting, bending, and pushing heavy carts.

Strong communication skills and the ability to interact with guests and associates professionally and respectfully.

Flexibility to work varying shifts, including weekends and holidays, based on business needs.

Commitment to upholding Ivy Hospitality’s standards for cleanliness and guest service.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.