What are the responsibilities and job description for the Front Desk Agent position at Courtyard Lansing?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in creating memorable experiences for our guests at our hotel or resort.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and reservations.
- Process payments and manage billing inquiries.
- Assist in coordinating guest services, including room assignments and special requests.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about local attractions, dining options, and hotel amenities.
- Uphold the highest standards of hospitality management.
Experience
- Previous experience in hotel management or as a Front Desk Agent is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Multilingual or bilingual abilities are highly desirable to accommodate diverse guests.
- Familiarity with hospitality software systems is a plus.
- A background in night audit procedures is beneficial but not mandatory.
- Excellent communication skills, both verbal and written, are essential for effective interaction with guests and team members.
- A positive attitude and a commitment to delivering outstanding service in a fast-paced environment are crucial for success in this role.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
- Referral program
Schedule:
- Evening shift
- Morning shift
Ability to Commute:
- Lansing, MI 48912 (Required)
Ability to Relocate:
- Lansing, MI 48912: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16
