Assistant General Manager

Coming off a fresh renovation, the Courtyard Louisville Airport is looking for an Assistant General Manager with a passion for hospitality to join our leadership team.

POSITION PURPOSE

This position supports the General Manager role in the overall management and direction of the hotel while maintaining a priority focus on Food & Beverage. Responsible for the hotel in the absence of the General Manager in order to maintain superior standards of quality, service and merchandising to maximize profits. This position will also be involved and assist in supporting all other areas of the hotel such as Housekeeping, Laundry, Front Office, Maintenance, Gift Shop, overnight contract Security and the overall guest experience. Act as Manager on Duty whenever on property and assist in responding to guests, associates, and emergency situations as necessary. Responsible for the hiring, training, and direction of all department associates.

ESSENTIAL FUNCTIONS

• Direct the function of Operations Management and planning in conjunction with the General Manager to meet the ongoing needs of the hotel, including, but not limited to, staffing, forecasting, budgeting, controlling, and supervising

• Maintain highest standards on Food and Beverage cleanliness, organization and service to our guests. Maintain passing scores with local health department. Achieve and maintain appropriate budgeted costs of sales in outlets for food and liquor.

• Maintain the highest standards of quality and service to the guests, including cleanliness of guests' rooms, public areas and associated facilities

• Maintain standards of security for hotel patrons and employees

• Clearly describe, assign, and delegate responsibility and authority for the operation of the various sub-departments under his/her supervision

• Conduct appropriate daily, weekly and monthly meetings

• Coordinate with the other department heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity

• Flawless execution of guest service and appropriate service recovery to ensure guest satisfaction
• Direct and coordinate with the Director of Engineering to ensure that the property is properly maintained, and that all mechanical equipment is in good working order
• Direct and coordinate with the Director of Engineering to ensure the implementation of a preventative maintenance system, work-order system, and energy conservation program
• Direct and coordinate with the Director of Housekeeping to ensure that housekeeping procedures are established to maximize production, regulate linen and housekeeping supplies and to ensure the cleanliness of the facility
• On call at all times in the event of a hotel emergency or guest issue requiring senior management resolution

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires exceptional communication skills, both verbal and written.
• Must possess exceptional computational ability.
• Must possess advance computer skills.

QUALIFICATION STANDARDS

Education

High school or equivalent education required. Bachelor's Degree preferred.

Experience

Previous hotel management experience is required. Requires excellent communication skills, both verbal and written. Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.