Bistro Supervisor

Title: Bistro Supervisor

Reports to: General Manager

Summary/Objective:

This position plays a major role in a guest's experience. A Bistro Supervisor must be friendly, outgoing, and possess good guest service skills.

The hotel restaurant is a fast-casual concept restaurant offering breakfast choices in the morning, and a variety of dinner and cocktail options in the evening. A menu including to-go options as well as full sit-down fare.

A Bistro Supervisor should be organized and able to think and act quickly and effectively while retaining self-composure. Consistency is a key element in a positive experience, which is achieved by always following drink recipes.

The supervisor will handle various tasks involving food preparation and service.

​​Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Welcome each guest personally within 30 seconds.
• Communicate with guests using clear and enthusiastic words, tone, and body language at all times. Make guests feel appreciated through your actions.
• Work as a team with all hotel personnel to maintain an effective atmosphere and an efficient food and beverage service.
• Work with others to keep all areas cleaned and stocked to company standards at all times.
• Mix, garnish, and serve alcoholic and nonalcoholic drinks for patrons of the bar and dining room following standard recipes.
• Ring drink orders into the computer immediately, collect money from guests for drinks and food served, and make changes.
• Arrange bottles and glasses to maintain an attractive display in agreement with company standards.
• Wash and sterilize stemware.
• Be attentive! Offer assistance before the guest has to ask for it.
• Count drinks guests are served.
• Place current bar tabs in the front of guests at all times.
• Monitor and ensure that no guest receives more than the allowed number of specific drinks.
• Anticipate your guest's needs. Follow the half-full rule when offering another drink. Be alert to guest signals (raising a hand, making eye contact, etc.), and acknowledge the guest to let them know the bartender will be right with them.
• Learn guests' names, occupations, and favorite drinks. This will make Courtyard Marriott a special place for them.
• Serve alcohol responsibly. Should a guest reach the state where the bartender does not feel the guest should drive, supply a taxi. Do not hesitate to ask for management intervention if necessary.
• Serving a wide variety of food options
• Preparing ingredients for cooking, including portioning, chopping, and storing food.
• Orders processing and collecting payment from customers
• Aiding in food & beverage areas including busing, cleaning, resetting tables, and delivering food to guests.
• General cleaning and maintenance of food and beverage prep areas
• Counting the bank at end of shifts and following property control audit standards and cash handling procedures.
• Following all company safety and security policies and procedures
• Report accidents, injuries, and unsafe work conditions to manager
• Completing safety training and certifications
• Ensuring uniform and personal appearance are clean and professional
• Maintaining confidentiality of proprietary information and protecting company assets
• Welcoming and acknowledging all guests according to company standards
• Anticipating and addressing guests’ service needs
• Assisting individuals with disabilities and thanking guests with genuine appreciation.
• Communicating professionally with others
• Developing and maintaining a positive working relationships with others
• Supporting team to reach common goals.
• Ensuring adherence to quality expectations and standards.
• Assist General Manager with inventory and ordering of Bistro/Market/Bar Supplies
• Perform other duties as directed.

Competencies

• Customer Focus.
• Communication Proficiency.
• Organizational Skills.
• Stress Management/Composure.
• Time Management.

Work Environment

This job operates behind the bar and maybe working close to co-workers. The noise level in the work environment can be loud. Hazards may include, but are not limited to, cuts, slipping and tripping.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Walk and stand during the entire shift.
• Continuously reach, bend, lift, carry, stoop, wipe, push, pull, move and place objects weighing less than or equal to 25 pounds without assistance and objects in excess of 50 pounds with assistance .
• Remain stationary for long periods.
• Frequently wash hands.
• Be able to lift to 35 lbs.
• Be able to manipulate fingers, hands, and arms to cut, measure, pour, and serve
• Be able to hear, and speak with good near and far vision, to adjust focus between the two.
• Ability to read and follow recipes, and prepare food items to specification
• Ability to effectively and efficiently communicate
• Exceptional customer service skills
• Ability to handle monetary transactions

Position Type/Expected Hours of Work

This position regularly requires long hours and frequent weekend work. This position will require approximately 45 hours per week

Required Education and Experience

• High school diploma or GED.
• Prior experience working in a restaurant.
• Basic knowledge of beer, wine, and spirits, and familiarity with standard drink recipes.
• ATC Certification - Must be able to pass the Responsible Service of Alcohol Test with a score of 90% or better.

Preferred Education and Experience

• Prior experience as a bartender/cook.
• Prior experience with inventory/ordering
• Prior experience in a supervisory role

Additional Eligibility Qualifications

• Must be 21 or older.
• Must maintain an applicable state health and/or alcohol compliance card (ATC)
• Food Handler & Serv Safe Certification

Requirements:

• Able to work a flexible schedule including holidays and weekends (Saturdays and Sundays). This role will be scheduled split shifts on a regular basis, in which they will have responsibility for both opening and closing the Bistro

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Evening shift

License/Certification:

• Food Safety Certification (Required)
• Bartending Certification (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

Salary : $40,000