What are the responsibilities and job description for the Night Auditor position at Courtyard Orlando?
Courtyard & Springhill Suites by Marriott Orlando Airport is seeking a Night Auditor. This candidate will work at both properties. The purpose of the Night Auditor is to audit all accounts to ensure they are in balance and prepare final reports for management; acts as the third shift Front Desk Agent ensuring maximum room revenues and guest satisfaction in line with Auro Hotels’ standards.
Essential Job Functions
- This candidate will work 3 shifts (Wed-Fri) at the Courtyard by Marriott Orlando Airport and 2 shifts at Springhill Suites by Marriott Orlando Airport
- Assists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction.
- Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.
- Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard’s designated time.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.
- Completes all credit card transmittals, direct bills, and no show billings for the day.
- Prepares all daily, monthly and yearly reports required by the property.
- Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
- Receives and processes telephone and walk-in reservations accurately ensuring guest satisfaction.
- Professionally and competently operates the telephone system according Auro Hotels and Brand standards
- Acts as manager on duty in the absence of the General Manager.
- Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests.
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.
- Responsible for check-in, checkout, selling skills, computer operation, telephones, tasks at the front desk.
- Full-time hours available (at least 32 hours per week, must be available weekends and holidays for the overnight shift of 11pm to 7am).
Experience/Education
College degree preferred; High School Diploma and/or 2-3 years’ experience or equivalent combination of education and experience required.
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
Experience
Required- 1 year(s): Previous experience as a Front Desk agent in a hotel
- 1 year(s): Previous experience as a Night Auditor in a brand hotel
Education
Required- Associates or better
