What are the responsibilities and job description for the Front Desk Agent position at Courtyard Pittsburgh North/Cranberry Woods?

About Us :

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description :

A recipient of the 2015 TripAdvisor Certificate of Excellence, Courtyard Pittsburgh North / Cranberry Woods, is conveniently located in the Cranberry Woods business park. It's not just our comfortable rooms that make people want to come stay with us. It's our outstanding team of talented professionals. In order for us to continue that excellence we've become know for, we need to hire only he very best. If you're looking to be with the best, this is your team.

Overview :

Join the Courtyard Pittsburgh North team!

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.

We offer our associates the following incredible benefits :

Highly competitive wages
Work life balance Bonus program for line level associates.
Team member travel discounts with Marriott hotels and Pyramid family of hotels!
401k with an employer match
Free associate parking
Free associate assistance program
Employer provided uniforms.
Employee meal program
Benefits after the first month of employment for full-time employees!
Benefits offered include Medical, Dental, Vision, 401k, Life Insurance, Short and Long Term Disability and Supplemental Insurance!
Earn paid time off on your first paycheck and start utilizing it after only 90 days of employment.
Ability to earn up to 1 week paid time off in your first year of employment.
7 Paid Holidays a year
3 Paid Sick Days after 1 year
No limit to the amount of paid time off hours you can rollover each year
PTO Cash Out options 100% employer paid Life Insurance at 1 time your annual salary.

RESPONSIBILITIES INCLUDE :

Process guest check-ins and room assignments following the hotels rate structures, discounts and sell / upsell strategies.

Accommodate special requests when possible.

Process check-in / check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

Answer inquiries about hotel services, in-house events, directions, local attractions, etc.

Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.

If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.

Pre-register, block reservations and, as appropriate, take same day and future reservations.

Cancel room reservations according to policies and procedures.

Ensure the release of any company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

On time and at work when scheduled and in proper uniform.

Attend department meetings as scheduled.

Consistent professional and positive attitude and actions when communicating with guests and associates.

Qualifications :

No previous experience required.

On-the-job training available.

This position is primarily a PM position (3-11pm).

Must be available nights and weekends.

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