What are the responsibilities and job description for the Housekeeping Supervisor position at Courtyard/Residence Inn?
Overview:
The Housekeeping Supervisor maximizes the efforts of the entire department in order to ensure compliance with all standards of guest satisfaction, cleanliness, sanitation and productivity. Each supervisor will play a vital housekeeping role in ensuring all guests experience the natural beauty comfort and custom hand finished details that our guest rooms offer. They will work with department leadership and team members to ensure the effectiveness and overall success of the department.
Responsibilities:
- Supervise staff in the performance of all daily procedures to ensure they are performed to standards.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Prepare and distribute assignment sheets to assigned staff and review priorities.
- Inspect guest rooms, guest corridors, elevator foyer area, vending area, service area including linen closet, staff restroom. and storage area.
- Inspect public areas/bathrooms, restaurants, spa, pool area, offices, and service areas after being cleaned by respective personnel, using designated checklists.
- Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests.
- Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.
- Fluency in English both verbal and non-verbal.
- Provide legible communication. Compute mathematical calculations.
- Ability to perform job functions with attention to detail, speed, and accuracy.
- Ability to maintain confidentiality of guest information and pertinent hotel data.
- Ability to ascertain departmental training needs and provide such training.
- Ability to direct performance of staff and follow up with corrections when needed.
- Ability to input and access information in the property management system/computers.
