What are the responsibilities and job description for the Night Audit position at Courtyard/Residence Inn?
Overview
The Courtyard & Residence Inn in Lake Nona is seeking an experienced night auditor to join our team immediately. Ideal candidates are self-starters, hardworking professionals with experience in basic accounting principles and guest service. The night auditor is responsible for performing all end-of-day accounting functions as well as communicating with the front office, housekeeping and maintenance teams to ensure the safety and comfort of our guests. In this role you will provide friendly, efficient, and hospitable service at the front desk and run the night audit process through the PMS system.
The Night Auditor works autonomously and performs basic functions alone, such as checking guests in and out, reconciling credit card batches and addressing any problems or concerns without supervision. This position is exclusively overnight.
Responsibilities
Provide exceptional guest service in a positive and clear speaking voice, listen attentively to understand requests. Verify and swipe credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Post charges to guest rooms and/or house accounts as needed. Retrieve messages, mail, etc. for guests as requested. Research and perform revenue audit function. Upon completion of audit, input information into general ledger system. File paid invoices in night audit packs. Research and respond to charge inquiries on a timely basis. Send copies of guest folios on a timely basis. File registration cards in suite number order. Assist with other projects as assigned.
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Qualifications
High school graduate. One year Accounting experience. Fluency in job related English, both verbal and non-verbal. Provide legible communication and directions. Compute basic mathematical calculations (add, subtract, multiply and divide numbers).