What are the responsibilities and job description for the Front Desk Agent (Full-Time) position at Coury Hospitality?
Job Type
Full-time
Description
About Our Company
We are experts in lifestyle, boutique hotels and restaurants. We elevate our food and beverage to match the quality and sensorial experience of our hotels. We create memories, bring dreams to life, and deliver unmatched perfection around every corner. From the moment of arrival, guests are met with personalized and thoughtful service. This is where you can be yourself and truly succeed. Join our team of innovators!
About The Sinclair Hotel
The Sinclair Hotel, Autograph Collection is a 164-room boutique hotel where the heart of Fort-Worth welcomes you with genuine Southern hospitality. Our historic hotel seamlessly intertwines modern technology with timeless charm, promising an unparalleled experience. The Sinclair is unlike any other, where the rich traditions of the past within our 1930's art deco architecture marry with contemporary sophistication of today.
You should join our team if you believe...
That you can go above and beyond for our guests, and you can exceed the expectations of every guest that arrives to the hotel.
It's empowering to exercise creativity and collaboration.
In joining an organization that cares about and supports your career growth and development.
You're a great fit for this role if you...
Have a desire to provide the highest level of service possible in an efficient, courteous and professional manner.
Are efficient when assisting guests when checking in or out, registrations, maintaining the property management system with the most up-to-date accurate information. -
Demonstrate a pleasant professional communication and demeanor when interacting with guests, regardless how busy it is.
Respond graciously and efficiently to guest service issues and report situations to management.
Are eager to answer questions about the hotel or restaurant and surrounding areas.
Engage and work cooperatively with other departments, exemplifying strong teamwork and treating all coworkers with professional respect.
Have open availability to work on any day of the week, including weekends and holidays.
Can accomplish additional tasks and responsibilities that may be assigned at the discretion of the manager based on the volume of business.
Requirements
We're excited to have you join us because...
You have previous Customer Service experience.
You have the ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers at all times.
You demonstrate strong customer-relation skills with a total commitment to guest satisfaction. You are a "people-person" who thrives on public contact.
You are capable of conflict resolution when facing challenging situations with guests and other stakeholders.
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