What are the responsibilities and job description for the Housekeeping Manager position at Coury Hospitality?
DEPARTMENT : Housekeeping
REPORTS TO : AGM / GM
STATUS : Exempt
POSITON SUMMARY
RESPONSIBILITIES :
- In charge of the overall housekeeping department, facilitates all aspects of daily housekeeping operations. Provide feedback on staff performance.
- Addresses performance as needed / required.
- Executes performance reviews.
- Assist in determining specific work assignments for room attendants and support staff according to the staffing guides and occupancy rate. Distribute assignment, making any necessary changes as they occur during the shift.
- Ensures an attractive and clean facility for guests in rooms and all public areas, including offices and supply closets.
- Monitor the progress of housekeeping associates including supervisors each day : ensure associates are adequately trained, familiar with company policies and procedures, cleaning to standards, finishing in a timely manner, comfortable with their job, etc.
- Make sure all housekeeping associates are in clocking-in properly in the time & attendance system and in uniform each workday.
- Keeps payroll budgets for housekeeping associates in line with the departmental budget, reporting the daily and weekly reports accurately.
- Make sure employees have received quality control training as needed. Enforce correct use of chemicals and equipment as trained. Check all cleaning aids and equipment, ensuring compliance with hotel safety guidelines.
- Schedule daily special cleaning projects for room attendants and inspectors.
- Coordinate linen handling such as daily inventory and sorting, weekly and monthly inventories, clean linen distribution, soiled linen collection, storage room organization and security, and proper cart loading and security.
- Ensure that ready rooms are being reported to the front desk by 10 : 00 am and steadily throughout the day. All rooms are reported by 4 : 00 pm regularly.
- Comply with and ensure compliance with key security procedures.
- Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner.
- May perform duties of Housekeeper if staff levels are inadequate.
Requirements
KNOWLEDGE, SKILLS AND ABILITIES :
Physical Demands :
REQUIRED PERSONAL PROTECTIVE EQUIPMENT :
