What are the responsibilities and job description for the Clinical Support Specialist (Lakeland) position at Cove Behavioral Health?
Primary function
- Provide excellent customer service and patient services to include data collection, entry, tracking and reporting, enrollment in various services, scheduling, and general administrative tasks such as filing, scanning, answering phones, etc.
Scope of work
The duties listed below are intended only as
illustrations of the various types of work that may be performed. The omission of specific statements of duties
does not exclude them from the position.
- Maintain presence at front desk to include, but not be limited to: greet patients and visitors, answer phones, provide program information, and direct to appropriate resources.
- Process incoming and outgoing mail, notifying staff about mail arrival as appropriate.
- Maintain office appearance, bulletins, and supplies, ordering additional materials as necessary.
- Prepare and maintain various tracking logs to include, but not be limited to: pre and post orientation, visitor sign-in, transportation, ?no-show' discharges, Children's Board, EHR appointment groups, and weekly census updates.
- Prepare, maintain, and break down patient and/or administrative files and scan as needed.
- Prepare and submit various reports as required.
- Coordinate patient scheduling for COVE providers.
- Process intake and orientation for new patients to include entry of demographic information into EHR, obtaining medical records, signing consents, collecting and verifying income, subsidy, and insurance eligibility, and directing to additional resources as necessary.
- Complete patient enrollment in various supportive services to include, but not be limited to: insurance-based transportation benefits, insurance and healthcare enrollment, voter's registration, etc.
- Facilitate and maintain Medicaid and insurance eligibility, verifications, pre-certifications, and authorizations.
- Collect, track, and process co-pays and money transactions for patient payments, complete fee agreements, reconcile patient accounts and fees, and facilitate financial drops.
- Maintain general correspondence to include creation of admission, screening, and discharge notes in the EHR.
- Sustain a positive, caring, supportive, and recovery-oriented environment.
Knowledge, Skills & Abilities
- Ability to read and interpret reports and documents. Ability to respond to inquiries or complaints. Ability to write and conform to prescribed style and format. Ability to follow an extensive variety of instructions and deal with several pre-determined variables. Knowledge of MS Office (Word, Excel, and Outlook) and various computer applications required.
Physical requirements
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
- Regularly required to sit; use hands to finger, handle, or feel objects or controls; and talk or hear. Occasionally required to stand; walk; reach with hands and arms; and stoop or crouch. Employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required include close vision and the ability to adjust focus.
