What are the responsibilities and job description for the Community Manager position at Cove Communities?
Supervisory Responsibilities
- Manage the resources and assets of the property, including staff, buildings, and other assets.
- Lead and champion the sales activities using Cove’s sales process.
Primary Duties & Responsibilities
- Collect and ensure deposit of all monthly MH rent, commercial rent, golf and grill revenue.
- Attract new customers and guests through active marketing, excellent customer service, and adding value to the living experience of our residents
- Analyze, prepare, and manage the operational budget of the community
- Be accountable for monthly P&L in relation to the budget
- Maximize the profitability of the community
- Be the face of Cove’s standards to our customers, team members and guests
- Understand and apply your skills in Microsoft Office applications, and other web-based applications including email, financial systems, and Manage America property management system.
- Perform monthly inspection on company vehicles. Ensure registration, and plates are current
- Ensure vehicles are clean with proper logos.
- Be responsible for A/R and historic and bad debt payments and civil claims
- Work closely (assist) with company lawyer for the entire community
- Liaison with HOA and Activities Committees and participate as directed by Regional VP
Review and process:
- MH applications and renewals
- Approve/Sign: vacancy report and signed tenant lease agreements
- Main Liaison with Corporate Office
- Tenant communication for lease renewals, A/R, tenant disputes, collections and civil matters
- Vendor PO’s and payments
- Submittal of staff payroll
- Supervisor of maintenance roles and responsibilities
- Email management / customer service
Education and Experience
As a Community Manager, you must have a strong business mindset with the ability to place the highest priority on customer service. Strong organizational, time management and leadership skills are a vital part of your role.
- High school diploma or GED; Bachelor’s degree in Real Estate, Hospitality or Business, a plus
- Minimum of 2 years manufactured home property management experience including 2 years of supervisory experience
- Must be able to read, write and speak English and Spanish, a bonus
- Prior sales and leasing experience
- General knowledge of repair and maintenance duties
- Solid negotiation skills
- Ability to thrive in a fast-paced environment
- Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law. Knowledge of FS 723 a bonus
Computer proficiency, including the internet and Microsoft Office Suite; experience using reservation software preferred
- Flexibility to respond to community needs during non-business hours
Benefits
- Comprehensive medical coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
- Dental plan
- Vision plan
- Voluntary life insurance, short and long-term disability, accident, and critical illness coverage
- 401(k) plan with Cove’s matching contribution
- Employee Assistance Program
- Vacation RV site discounts for team members when visiting Cove RV Resorts across the nation
- Team member perks & discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Paid time off including holidays, vacation, sick time, bereavement and two Cove Cares volunteer days
- Opportunity for annual bonus based on P&L
Living Our Core Values
Our Core Values are a way of life, not just empty promises. We’re searching for Team Members who:
- Love what they do to make our guests’ dreams come true and shows it through delivering service excellence authentically.
- Continually raise the bar by investing in their own personal development and looking for innovative ways to exceed our guests’ expectations.
- Make every moment count, so our Team Members look forward to coming to work every day and our guests look forward to creating new memories on their return visits.
- Consistently do the right thing for our Team Members and guests by keeping promises and delivering on commitments, building trust along the way.
- Demonstrate kindness by following the ‘Golden Rule’, ensuring that Team Members and guests have a voice and feel valued.
About Cove Communities
Cove Communities is well capitalized, progressive real estate company that acquires manufactured housing communities and RV resorts in Canada and the US. The founders of the company have a track record of building and managing dynamic, fast-growing companies with exciting upward mobility and remuneration for those Team Members that propel results.
