Family Support Navigator - Outpatient Behavioral Health

CoveCare Center has a Full time opening for a Family Support Navigator to cover Westchester and Putnam Counties We are seeking an individual that shares our vision of partnering with individuals, families and the community to foster hope, wellness and recovery.

NYS Office of Addiction Services and Supports funds Family Support Navigators to help individuals and families understand the progression of addiction, how to navigate insurance and addiction treatment systems. FSN’s provide support throughout the continuum of care from addiction through recovery.

Family Support Navigator is someone that helps people who are struggling with the effects of addiction in a family member or friend. The objective of the navigator is to direct the client to resources in the community that are best suited for their needs. The ideal candidate should be in training or trained for a position in the Substance Use field. For example, a CASAC-T, Recovery Coach or Certified Peer Advocate. The candidate will have contacts already established in Putnam and Westchester Counties. The position requires outreach to treatment and other agencies that would have direct contact with families. This outreach would be via the phone and in person. The candidate will be computer literate with a knowledge of Word, PowerPoint and Excel.

Additionally, the Navigators will also have a presence in various community settings during the week to be a resource for the community. The expected outcome will be for Family Support Navigators to provide information about resources to help individuals and families connect with substance use treatment facilities, in-patient settings, community-based organizations, self-help and support groups, and managed care organizations so that the appropriate level and culture of care is provided.

The Family Support Navigator may receive calls directly from families and individuals during work hours, or may be assigned to follow-up from calls that come into the Family Support Navigator message line. This is a full time position requiring much time out of the office. Monthly staff meetings will take place in Cove Care Center in Carmel. Bilingual a plus.

Responsibilities:

• Assist families struggling with addiction by connecting to treatment facilities, hospitals, community organizations and support groups.
• Collect data, prepare reports and program outcome statements, evaluate outcomes.
• Work with other agencies and staff member to insure integration of care.
• Knowledge of addiction and SUD services within the Westchester, Putnam and surrounding area.
• Supply information in a non-judgmental and linguistically appropriate manner.
• Collaborate with community stakeholders and attend network/provider meetings on a monthly basis.
• Inform the local community of the services available through the Family Support Navigator Program.
• Participates and collaborates with other CoveCare Center staff during meetings and supervision;

Qualifications:

• Minimum of 3 years’ experience in health and human services.
• Knowledge of Substance Use Disorder, the progression of the disease and the impact it has on families.
• Working knowledge of treatment, recovery and supportive services available in Westchester, Putnam Counties and the surrounding areas.
• Strong communication skills
• Ability to outreach to stakeholders in Westchester and Putnam Counties.
• Computer Literacy
• Bilingual Preferred
• Bachelor’s Degree or CASAC-T or CRPA required
• Position requires the ability to travel and use of own car.

CoveCare Center (Formerly Putnam Family & Community Services, Inc.), a private non-profit agency providing mental health and substance use treatment services in Putnam County, NY.

CoveCare Center is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, Veteran status or other classes protected by applicable federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We offer you more than just a “job”. We focus on the professional development of our staff to advance the capabilities of our people. We offer a wide variety of experience to support our employees’ professional growth and continuous learning. We offer an inclusive, welcoming diverse environment and mutual respect. We offer flexible schedules and focus on a work life balance for the well being of all our staff members.

CoveCare Center takes an innovative and compassionate approach to counseling and wellness management. What sets us apart is our focus on the whole person and our individualized approach to healing and recovery. At CoveCare we empower clients to manage their symptoms and make the changes necessary to live healthy lives. We do this in an environment that is safe and affordable. Our Mission is to partner with individuals, families, and the community to foster hope, wellness, and recovery, and to restore quality of life by addressing mental health needs, substance use and social and emotional issues.

CoveCare Center offers a comprehensive benefits package for all full-time employees. Our benefits include excellent paid time off, medical, dental, vision, life, short term, and long-term disability insurance along with a 401(k) plan with an employer match. All benefits start 1st of the month following 30 days of employment'

Work Remotely

• No

Job Type: Full-time

Pay: $17.99 - $18.00 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Do you have a lived-experience of substance use?

Education:

• High school or equivalent (Preferred)

Experience:

• Working knowledge of substance use disorders and treatment: 1 year (Preferred)
• prior working experience or degree in the field: 1 year (Preferred)
• knowledge of the progression of addiction and the impact it: 1 year (Preferred)

Language:

• Spanish (Preferred)

Ability to Relocate:

• Carmel, NY 10512: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $18