Job Description
Job Description
This is a full academic year position.
Expected hours of work per week : 10
Work Location & Hours : Probasco; Mon-Fri 8am-5pm
OPPORTUNITY
- Learn customer service skills and gain exposure to a variety of office administrative tasks.
DUTIES & RESPONSIBILITIES
Assist an individual admissions counselor in their work. This includes but is not limited to :
Relaying information about all aspects of the college (with special attention to Admissions and Financial Aid) and any individualized pertinent information to prospective studentsCommunication through a variety of mediums : text (GoogleVoice), phone calls, email, handwritten notes, and in-personOrganizing travel details and conducting regional research; including gathering information from churches and schools and occasionally Representing Covenant College at a school fair or visiting a church with an ACOrganizing prospective students' recruiting information and reporting pertinent information to your AC regarding recruit communicationBe familiar with and appropriately record all communications in SlateSupervise one, 3.5 hour, evening or Saturday shift each week, will report to the AC(s) on duty during the same shiftFollow all guidelines as specified in the Assistant Admissions Counselor manualPreferred 10 hours of work per weekIf aptitude is shown, there are opportunities for an increased variety of tasks, including occasional tours, hosting overnight, and occasional visit desk coverage.Occasionally serving in various roles for Admissions Events
Helping with registrationAirport / bus pick-upsGiving ToursParticipating in virtual recruiting events / callsCold-calling prospective students to share information about Covenant, the application process, and visits.Attend mandatory Assistant Admissions Counselor training sessionsCOMPETENCIES
Must be a Covenant student participating in the work-study programThe ability to clearly and effectively communicate why he / she chose to attend Covenant CollegeExcellent oral (particularly over the phone) and written communication skillsStrong initiative to complete tasks with minimal supervisionEnergy and empathy to engage prospective students and parents from a variety of backgroundsRobust relational and storytelling capabilitiesAcute attention to detail and administrative tasks to be completed promptlyPREFERRED EXPERIENCE
At least 2 semesters of work experience in Admissions or Visit StaffOffice work experienceInvolvement in clubs or organizations at Covenant and / or campus leadership (current or previously held at Covenant)Resume skills development (NACE Competencies required by employers) to be developed
Career & Self-Development including interpersonal skills and learning basic office skills that can be translated to many other workplaces.Communication in the form of phone calls, emails, and text messages with students, as well as in-person interactions during visit events. Also communication with your manager!Critical Thinkin g is in the form of learning problem solving when students ask you questions you don't necessarily know the answers to.Global Literacy is displayed by interacting with students all over the country, and sometimes the world.Leadership through leading by example in a team setting.Professionalism by taking ownership of your schedule in a job that encourages you to take responsibility for your work.Teamwork through working on a team that builds each other up and seeks to encourage each other in their work for the kingdom!Technology by learning our CRM database and how to interpret student information.Work Habits (with the alignment of Core Values)
The College asks its staff members the following fundamental work habits :
Do good work. ( Service, Diligence, Faithfulness )Take ownership of your job. ( Selflessness, Diligence, Resourcefulness, Enterprising, Creative )Be punctual. ( Service, Diligence, Integrity, Faithfulness )Dress professionally and appropriately for your job. ( Humility )Make suggestions when appropriate. ( Resourcefulness, Enterprising, and Creative )Communicate openly and honestly. Seek to resolve differences in accordance with the scriptural patterns summarized in the Staff Manual policy on Fair Treatment as well as the Grievance and Appeals Procedure . ( Integrity, Faithfulness )Attend chapel services at least once per week, on average. ( Integrity, Faithfulness )Competencies
Must be a Covenant student.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.
Physical Demands
Sitting : Remaining in the seated position
Lifting : Raising or lowering an object from one level to another (includes upward pulling) 25-50 lbs.
Talking : Expressing or exchanging ideas through the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly
