This is a full academic year position.
Expected hours of work per week : 10
Work Location & Hours : Probasco; 8am-7 : 00pm
Qualifications for Position :
- Committed to the motto and vision of Covenant College and sharing it with others
- Excellent interpersonal communication skills
- High emotional intelligence
- Detail-oriented
- Friendly and outgoing demeanor
- Basic professionalism : reliability, adaptability, follow through
- Proficient written communicator
- Basic knowledge of Microsoft Office suite and Windows operating system
- Exercise discretion with sensitive information concerning future students
- Able to walk for long periods of time regardless of the weather
Expected Duties and Responsibilities :
Dress and act in a professional manner.Maintain a positive attitude and use language that cultivates a positive image of Covenant College.Participate in the Planted Leadership context in April and other Planted initiatives.Participate in a two-day training program before the start of the school year.Attend all Ambassador meetings throughout the year.Practice hospitality in all contexts including tours, lunches, overnight stays, phone conversations, and reception and also outside the Admissions context.Be trained in tours, panels, meals, Slate management, visit planning, student and parent communication, and phones.Be on time for all work shifts and communicate ahead of time with the supervisor if unable to work.Learn all systems of the office including golf carts, phones, Slate, Microsoft Office and the G-suite.Learn the basic history of Covenant.Be available during Admissions events to host students, give tours, and lead the student body in hospitality.Assist in office management including cleaning, storage runs, rolling t-shirts, preparing mailings, restocking snacks and beverages, and other duties as assigned.Stay in regular contact with your supervisor and respond to emails and texts in a timely manner.Participate in the GroupMe Ambassador text group.Promptly respond to all meeting requests from the Visit Coordinator.Cheerfully complete any other requests from the Visit Team.Adhere to the student employment requirements including time clock usage and timely submission of timecards.Resume skills development (NACE Competencies required by employers) to be developed
Career & Self-Development by learning the many facets of being an ambassador and practicing hospitality on a professional levelCommunication in the form of engagement with all guests, no matter their backgroundCritical Thinking by learning how to discern what each guest needs when it comes to promoting CovenantGlobal Literacy through interaction with guests from multiple cultures, backgrounds and denominationsLeadership through learning how to make the first move to pull guests in and engage with them, even when they don't make it easyProfessionalism by maintaining a friendly and hospitable demeanor with all guestsTeamwork by working with a high functioning and quick moving team, interacting with members of the Covenant community all over campus to care well for guestsTechnology through acquiring a proficient knowledge of the Slate CRMWork Habits (with the alignment of Core Values)
The College asks its staff members the following fundamental work habits :
Do good work. (Service, Diligence, Faithfulness)Take ownership of your job. (Selflessness, Diligence, Resourcefulness, Enterprising, Creative)Be punctual. (Service, Diligence, Integrity, Faithfulness)Dress professionally and appropriately for your job. (Humility)Make suggestions when appropriate. (Resourcefulness, Enterprising, and Creative)Communicate openly and honestly. Seek to resolve differences in accordance with the scriptural patterns summarized in the Staff Manual policy on Fair Treatment as well as the Grievance and Appeals Procedure. (Integrity, Faithfulness)Attend chapel services at least once per week, on average. (Integrity, Faithfulness)Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.
Physical Demands
Standing & Walking : Will walk for approximately an hour at a time when giving tours.
Sitting : Remaining in the seated position
Lifting : Raising or lowering an object from one level to another (includes upward pulling) 25-50 lbs.
Talking : Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly
