What are the responsibilities and job description for the Clinical Performance Improvement Supervisor - Dental position at Covenant Community Care?
Are you looking for an opportunity to work in a caring and community focused environment? At Covenant Community Care, we are a faith-based non-profit, Federally Qualified Health Center serving the communities of Detroit in our clinics that offer integrated medical, dental and counseling healthcare services. We have an immediate opening for a Full-time Clinical Performance Improvement Supervisor.
GENERAL DESCRIPTION:
Working under general supervision, the CPI Supervisor works in partnership with the site supervisors, Chief of Clinical Performance and Medical and Dental Directors to ensure smooth operations, high-quality patient care, and compliance. This position requires a skilled leader with a strong clinical background, organizational abilities, and a passion for quality and excellence in healthcare. This position performs a variety of patient care, and administrative duties and supports the clinical flow to ensure the efficient operations of the clinic.
The CPI Supervisor helps train clinical support staff, improves clinical workflow, ensures compliance, and develops procedures & training resources to achieve the following aims:
- Provide high-quality patient care
- Maintain standardized organizational clinical protocols/workflows across clinical sites
- Ensure patient safety, uphold clinical compliance, and minimize clinical errors across sites/service lines
- Maximize productivity and improve clinical quality outcomes
SPECIFIC DUTIES:
Site supervisors provide day-to-day supervision of the clinical team, while the CPI Supervisor rotates between sites to provide oversight, technical expertise, resources, and training. The CPI Supervisor audits work to identify trends, assess individual proficiency, and identify areas for retraining or process improvement.
Specific duties include:
Clinical Collaboration:
Clinical Collaboration:
- Assist with clinical workflow oversight for Medical, Dental, Behavioral Health, Mobile, and ancillary programs.
- Help develop/update clinical protocol & procedures and implement them at the clinic level as well as develop training aids for clinical support staff.
- May participate in the hiring and review process for clinical support staff.
- Participate in the training and onboarding process for newly hired support staff, students, and interns.
- Train & continually re-train clinical support staff on clinical workflows and protocols, helping ensure patient safety, quality care, and organizational outcomes are achieved.
- For assigned program areas, help implement/improve workflows, and other process improvements that maintain a patient-centered model of care, support production goals and follow internal protocols.
- Monthly, or as required, ensure all sites meet clinical compliance requirements.
- Quarterly, assist the quality team with peer reviews, compliance and risk audits, and Quality Improvement activities as needed. Correct errors, provide retraining and propose internal protocol changes as appropriate.
- Serve as a technical expert and go-to resource for assigned program areas.
- Develop and maintain a thorough and deep knowledge of the clinical documentation requirements and workflows of the electronic health record system.
- Develop and maintain a comprehensive understanding of best practices related to clinical protocols, workflows, patient safety, compliance, and quality.
- When needed, work with site supervisors and clinical leadership to maintain provider and staff coverage to meet operational requirements
Inter-Departmental Collaboration
- Maintain strong working relationships with site supervisors, providers, clinical staff, directors, and chief officers.
- Lead the process of developing internal protocols related to improving clinical workflows, patient safety, compliance, quality improvement, and clinical productivity. Present proposed protocols to the appropriate Chief Officer or Committee for review and approval.
- Lead/participate in training activities and clinical competencies for site supervisors / appropriate clinical staff
- Work with appropriate internal staff or external vendors to resolve clinical issues that arise within the EMR system or implement new clinical support tools.
GENERAL REQUIREMENTS:
- Willingness to uphold the Mission of Covenant Community Care- To show and share the love of God as seen in the good news of Jesus Christ by providing integrated, affordable, and quality health care to those who need it most.
- Consistently performs specific assigned daily and general duties; meets deadlines.
- Regularly attends and participates in required operations, quality and other meetings as requested
- Meets established attendance criteria and starts work promptly.
- Knows and consistently implements the organization's mission and all approved policies, protocols, and procedures.
- Respect and acknowledge the organization's commitment to cultural diversity, which is expressed through behavior, language, and actions.
- Works independently and consistently demonstrates good use of time and resources.
- Consistently interacts with clients and staff in a manner that reflects favorably on the organization and promotes teamwork.
- Has kept all Expirable documents up to date with HR as applicable (I.e. Driver's license and auto insurance, CPR &, immunizations, personnel update, annual training as required, etc.)
Other duties as assigned.
TECHNOLOGY USED IN THIS POSITON:
Clinical Software, including Athena One, Dentrix Enterprise, MDHHS - Community Health Automated Medicaid Processing System (CHAMPS), AZARA DRVS.
Additional software includes Microsoft Office, internet browser software, Microsoft 365, and other related software.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this Job, the employee is often required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is regularly required to walk; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Employees are also required to focus and perform tasks in a loud and disruptive work environment.
QUALIFICATIONS AND COMPETENCIES:
- MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each of the above responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or work style required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- High school graduate
- Education & training in a clinical program (Medical/Dental Assistant, Nursing, Hygiene)
- CPR certified in infants, children, and adults.
- Minimum 2 years – Covenant Clinic experience with a demonstrated history of clinical competence and dedication to improved clinic workflows, patient safety, and quality improvement.
- Experience with use and navigation of EHR.
- Preferred qualifications:
- Clinical Certification
- Required competencies:
EMPLOYEE RISK LEVELS:
OSHA Category I – Involves exposure to blood, and body fluids, as this position will regularly spend time in the clinic.
The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all duties and skills required in order to perform the work. The Center reserves the right to revise or change job duties and responsibilities as the business need arises.
Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer. If the essential functions of this position cannot be performed in a satisfactory manner by the employee, reasonable accommodation may be provided.
Job Type: Full-time 40 hours/week
At Covenant we offer our employees:
- Comprehensive Benefit program
- Vacation, Sick, and Personal time (VSP)
- Paid holidays
- 401K
- Life insurance, long term and short-term disability
Candidates must successfully complete an office skills assessment, a criminal background check, and TB test as part of the hiring process.
