What are the responsibilities and job description for the CLERICAL MEDICAL ASSISTANT/RECEPTIONIST- GI position at Covenant Healthcare?
Covenant HealthCare
US:MI:SAGINAW
DAY SHIFT
FULL TIME BENEFITED
Summary: The Clinical/Clerical role appropriately cares for patients of all ages; assists providers in procedures; accesses appropriate reference/resource manuals as needed; accurately documents all patient care interactions; performs assigned duties as scheduled and meets deadlines. The position requires the collection of patient data and appropriate communication of results; placing patient needs as a priority; empathizing with patients; maintaining strict confidentiality; remaining calm and composed in difficult situations; prioritizing and organizing to optimize available resources; adhering to policies and procedures and leading others by example. The Clinical/Clerical personnel demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.
Responsibilities:
Triages patients and patient phone calls per Covenant HealthCare policy and procedure.
O btains reason for patient visit and takes appropriate vital signs.
A ssists provider with procedures.
P erforms diagnostic procedures at the direction of the provider and completes controls as required by regulatory agencies.
C oordinates x-rays, ultrasounds, labs, EKG’s, etc., per physician standing order.
M aintains medical records and clinical standards in compliance with regulatory agencies and Covenant HealthCare policies/procedures.
P roperly administers medications. Provides patient information regarding drug interactions.
F ollows regulations regarding narcotic storage and maintains medical inventory log. Assures medications have not expired.
A ssists patients in appropriate self-care techniques, providing pamphlets and instructions.
A ddresses patient questions and concerns following clinical protocols.
D emonstrates awareness and sensitivity to patient rights.
U nder the guidance of the Practice Manager, assists in maintaining all CLIA, OSHA, HFAP and Corporate Compliance regulations. Functions with an awareness of safety issues.
D emonstrates awareness of confidentiality and legal issues in all aspects of patient care. Meets or exceeds all competency requirement expectations.
Other information:
EDUCATION/EXPERIENCE
High School diploma and/or equivalent required. A successful completion of a competency-based Medical Assistant (MA) training program required. In lieu of a MA program, a minimum of two (2) years direct patient care and/or medical office support experience will be accepted. BLS certification required (within 6 months of hire).
KNOWLEDGE/SKILLS/ABILITIES
Knowledge of medication side effects and how to effectively communicate to patients.
Knowledge of proper “release of information” standards.
Excellent oral communication and interpersonal skills.
Basic computer/typing skills.
Ability to properly obtain/perform the following: EKG, Tympanometry, TB testing, Waived lab testing, Vision testing, Vital signs, A.E.D use (Auto Ext. Defibrillator), BCLS (CPR), Venipuncture technique, Specimen collections, and Patient education
Ability to properly administer medications, including proper dosage, proper site and proper schedule.
Ability to remain calm in stressful/difficult situations.
Ability to maintain confidential information.
WORKING CONDITIONS/PHYSICAL DEMANDS
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
Constant handling, feeling, talking, hearing, tasting, smelling, and near vision
Frequent lifting up to 25 lbs.
Frequent standing, walking, twisting, reaching, depth perception, and field of vision
Occasional lifting up to 100 lbs. or more
Occasional sitting, lifting, carrying, pushing, pulling, stooping, kneeling, crouching, squatting, crawling, and far vision
NOTICE REGARDING LATEX SENSITIVITY IN APPLICANTS FOR EMPLOYMENT.
I t has been determined that Covenant HealthCare cannot provide a latex safe or latex free work environment at any of its facilities. Unfortunately, that means that any individual, including an applicant or an employee, is likely to be exposed to latex while on Covenant’s premises. Therefore, latex tolerance is considered to be an essential function for any position with Covenant.
