REGISTRATION EDUCATOR

Covenant HealthCare

US : MI : SAGINAW

DAY SHIFT - 80 HOURS PER PAY

FULL TIME BENEFITED, 9 : 00 AM-5 : 30 PM

• TRAVEL REQUIRED TO COVENANT OFFSITE LOCATIONS AS NEEDED

Summary :

This position will be responsible for developing and designing onboarding and training programs, special projects, quality assurance, compliance training, and administering proficiency tests. Involvement with testing ADT system upgrades. This position will be responsible for conducting training classes, course development with appropriate materials, and coordination and planning of new and refresher training courses.

Responsibilities :

CORE DUTIES AND RESPONSIBILITIES : The statements described here are intended to describe the general nature of work being performed by the person assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Provides education and training for revenue cycle operations applications throughout the healthcare organization.

2. Demonstrates thorough knowledge of patient access systems, patient accounting, and quality monitors.

3. Maintains comprehensive knowledge of insurance requirements and reimbursement principles.

4. Coordinates and provides appropriate training of new employees and re-training for current employees to assure appropriate revenue cycle processing and patient experience including patient registration, insurance eligibility, estimate creation and Point of Service Collections.

5. Generates schedules and educational tracking records for on-going employee education.

6. Provides education to all staff responsible for patient access and patient accounting processing activities throughout the organization.

7. Ability to coordinate and schedule on-the-job training with employees and management staff along with new and refresher programs.

8. Delivers training using lecture, demonstration, simulation, video, practical experience, and other interactive methods.

9. Coordinates education and training sessions with skill assessments with ongoing quality and productivity monitoring.

10. Follows a training plan in coordination with a plan for testing system applications with IT.

11. Administers competency assessment and skills checklist.

12. Collaborates with Revenue Cycle Leadership Team to determine the continuing education and professional growth needs of staff.

13. Utilizes appropriate training materials for education and team building techniques.

14. Participates in the development of employee performance capabilities and provides input into the performance management process.

15. Routinely Monitors Quality and Productivity.

16. Participates in revenue cycle management quality audit and reports back findings and recommendations.

17. Routinely informs appropriate management of problems and concerns relating to staff training and / or quality of work.

18. Participate in design of training curriculum and methods to improve effectiveness.

19. Maintains current knowledge of performance improvement processes as it applies to healthcare.

21. Participates in meeting the objectives of the work unit and goals of the department.

22. Promotes and contributes positively to the teamwork of the department by assisting co-workers, contributing ideas and problem-solving with co-workers as observed by supervisor.

23. Participates in performance improvement through planning and implementing change and maintaining and improving productivity through attendance and participation in staff meetings, committees, tasks forces, cross-functional groups, projects and discussion with hospital and medical staff as observed by supervisor.

PHYSICAL REQUIREMENTS :

1. Frequent walking, standing, stooping, kneeling, reaching, pushing, and lifting are necessary body movements utilized in performing duties through the work shift.

2. Ability to stand for long periods of time.

3. Must be able to sit for extended periods of time.

SKILLS AND ABILITIES :

1. Good oral and written communication skills.

2. Ability to problem solve and make appropriate decisions.

3. Demonstrated ability to produce course outlines and handout materials.

4. Ability to use personal computers including knowledge of Microsoft Office products.

6. Must have an excellent working knowledge in all areas of the patient access positions and a solid understanding of their role in the entire revenue cycle

Other information :

1. Associate Degree in Business, Education, or Healthcare related field, or

5 years in Training / Organizational Development or employee training activities.

2. 6 Months Experience in Admitting / Registration, preferred.

NOTICE REGARDING LATEX SENSITIVITY IN APPLICANTS FOR EMPLOYMENT.

It has been determined that Covenant HealthCare cannot provide a latex safe or latex free work environment at any of its facilities. Unfortunately, that means that any individual, including an applicant or an employee, is likely to be exposed to latex while on Covenant's premises. Therefore, latex tolerance is considered to be an essential function for any position with Covenant.