What are the responsibilities and job description for the Associate, Donor Care position at Covenant House International?
Covenant House seeks talented individuals who are motivated to help us carry out our mission of ending youth homelessness.
Overview
Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras.
About the Role
Reporting to the AVP, Donor Care, the Associate, Donor Care will serve as a donor service representative for our supporters via phone and email.
Essential Duties and Responsibilities
- Greet donors warmly and efficiently to ascertain problem or reason for calling
- Attend to inquiries and resolve complaints via phone and email
- Accept and process donations via phone following PCI compliance guidelines
- Utilize call scripts for FAQs
- Make basic updates to donor records in CRM
- Keep log of donor calls and interactions records
- Follow communication procedures, guidelines and policies
Knowledge, Skills and Abilities
Required Qualifications
Our Community
Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.
Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind : CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply.
Our offices are located in Manhattan, however, this position will be remote for the foreseeable future.
