Chief Operating and Impact Officer

PURPOSE OF POSITION

Covenant House Missouri (CHMO) welcomes youth who are runaway, trafficked, at-risk, or experiencing homelessness with unconditional love, absolute respect and a place to call home. Beyond shelter and basic needs, we deliver transformative solutions to help young people ages 16 to 24 build productive, independent and sustainable lives.

The Chief Operations and Impact Officer will partner with the Leadership Team to establish the goals, impact measures, and strategic direction of Covenant House Missouri's (CHMO) Programs, People and Culture, Facilities and Food Service, Compliance, and Finance departments. Reporting to the Chief Executive Officer, the COIO is expected to collaborate with all members of the leadership team and key stakeholders to ensure safe, efficient, and sustainable operations and impactful programs, both in and outside of the organization, and effectively execute the annual strategic planning/budget process.

ABOUT THE ROLE

The Chief Operations and Impact Officer (COIO) is a full-time position and reports to the Chief Executive Officer. The COIO is responsible for all aspects of oversight and management of the organizations operations, strategy, and impact, including Programs, People & Culture, Finance, Facilities and Food Service, Safety and Administration, Policy Development, and Compliance. In partnership with the Chief Executive Officer, this position is responsible for managing strategic goals for operational efficiency and the impactful performance to advance CHMO's mission, vision, and values. The COIO assumes authority and responsibilities of the CEO, in partnership with the executive team, in their absence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Organizational Leadership, Strategic Management and Policy Development

• Strategic Leadership: Develop and implement programmatic strategies aligned with the organization's mission and goals and set measurable objectives to guide efforts. Provide direction, oversight and management of policies, procedures, protocols, organizational structure, and design to efficiently and effectively execute activities and requirements related to assigned areas of responsibility.

• Growth-Mindset: Identify new opportunities for growth, innovation, and impact.
• Make Critical Decisions: Make data-informed decisions that impact the direction, performance, and success of the organization. Allocate necessary resources to champion the implementation of the Strategic Plan and meet program objectives and organizational priorities.
• Problem-Solve: Identify and solve problems effectively, addressing challenges that hinder progress.

• Promote Healthy Organizational Culture: Develop organizational culture and promote transparency and collaboration throughout the organization. Model the behaviors, ethics, and values in alignment with the vision, values, and mission of the organization.

• Encourage Innovation: Create a safe environment where creativity and innovation are encouraged.
• Lead Organizational Change: Manage and guide the organization through changes, inclusive of structure, technology, processes, or restructuring.
• Identify Risks: Recognizing potential risks and challenges that could harm the organization.
• Implement Mitigation Strategies: Developing strategies to minimize risks and ensuring business continuity.
• Adaptability: Adjust strategies and operations in response to shifting conditions, needs, or other external factors.
• Promote Excellence: Create, prioritize, and meet benchmarks and Key Performance Indicators. Ensure ongoing programmatic excellence, rigorous and continuous evaluation of operational success of departments and programs, communications and systems; recommend timelines and resources needed to achieve strategic goals; execute corrective measures accordingly.
• Monitor and Report: Ensure compliance of all grants; oversee the development and use of monitoring, tracking, and reporting protocol and report out on KPI's and organizational wellness metrics. In collaboration with Development, identify potential fund-raising activities for areas of responsibility, and ensure protocols are in place for adequate reporting to funders. This would include the collection and management of data necessary for statistical and grant reporting. Oversee data for grant, contract, and stakeholder reporting.
• Innovate: Devise innovative strategies to expand the agency's capacity to serve youth and young adults and ensure program sustainability through effective and efficient operations.
• Forecast: Communicate identified needs to the Chief Executive Officer and staff, proactively problem solve, and identify potential solutions using critical thinking skills.

Budget, Financial Oversight, Resource Allocation, and Capital Management

• Develop Budget: Work with the finance team to develop budgets.
• Financial Oversight & Fiduciary Responsibility: Manage budgets efficiently, responsibly, and sustainably, and audit the operating budgets for areas of responsibility. Manage requisition and approval of all expenses within areas of responsibility. Provide ongoing administrative budget analysis, monitoring, financial forecasting, expenditure review, and accountability for operational and programmatic expenses to ensure that expenses are executed within budget.
• Contracts: Review, analyze, and execute contracts and licenses for the organization and consult as needed.
• Stewardship: Partner with Development to support grant writing or fundraising efforts.
• Time and Priorities: Prioritize initiatives and allocate resources to achieve key objectives while managing time effectively.
• Utilization: Ensure maximum utilization of resources.

Talent Management & Development

• Hiring and Talent Development: Oversee the talent acquisition life cycle, which may include the recruitment, selection, development, supervision, training, support, evaluation, retention of committed, skilled, and motivated workforce for areas of responsibility (People & Culture, Finance, Facilities & Food Service, and Programs), and off boarding process. Ensure the effective, efficient, and timely on-boarding of new staff in alignment with regulatory requirements. Oversee learning & development programs and initiatives that provide internal development opportunities for employees - this includes, but is not limited to, all training required for compliance audits.
• Empower Teams & Effective Communication: Inspire, motivate, and empower teams by fostering collaboration, trust, and effective communication. Ensure clear and effective internal and external communication between all organizational departments and functions to foster teamwork and enhance operational success. Lead on cross-functional teams to support communications, problem management and process improvement.
• Conflict Resolution: Address conflicts timely to maintain a productive and harmonious work environment.
• Mentorship: Provide guidance and mentorship to emerging leaders within the organization to ensure a strong leadership pipeline. Provide direction to staff to handle the operational, programmatic, and business transactions necessary for agency; ensure that their efforts are well-coordinated with strategic business goals.

• Transparency: Keep everyone informed about organizational goals, changes, and growth opportunities.

• Succession Planning: Identify and develop internal talent for future leadership roles.

Advocacy

• Liaison - Represent the organization in the community and nationwide in accord with the highest standards of integrity.
• Advocacy - Participate in the organization's advocacy efforts with legislators at the local, state, and national levels. Act as an advocate for the organization's beneficiaries and stakeholders. This might include serving on task forces or committees within local child welfare and services for the unhoused and unsheltered community. Build collaborative partnerships with community stakeholders (agencies, county departments, government officials, and graduate schools).
• Child Protection Officer - Serve as the organization's designated Child Protection Officer, ensuring compliance with child protection policies and legal obligations.

Board Engagement

• Actively participate in quarterly CHMO Board meetings and Board committee meetings.
• Champion the development, maintenance, and support a strong board of directors; communicate and interact with each committee as needed, seek and build board involvement with strategic direction for ongoing regional operations.

Performance Excellence, Monitoring, Impact Evaluation, & Accountability

• Measure Success: Establish key performance indicators to track progress and regularly analyze data, impact reports, and evaluate the organization's progress toward its goals and operational issues for quality improvement purposes to inform decision-making.
• Accountability: Hold individuals and teams accountable for their roles and outcomes.
• Critical Thinking: Analyze trends and practices of similar organizations at local and national levels and identify and propose strategies for improvement within the organization.
• Innovation: Devise innovative strategies to expand the agency's capacity to serve children, youth, and families and ensure program sustainability through effective and efficient operations.

Facilities and Food Services

• Oversee the investment, operations, and maintenance of CHMO facilities and capital investment and infrastructure, along with facilities and food services to ensure operational and programmatic needs are met.

Compliance and Risk Management

• Compliance: Oversee the development and revision of CHMO specific operations and ensure all other CHMO policy, procedures and practices consistently follow current legal, regulatory, and ethical standards. Provide oversight and guidance on all internal and external inquiries related to licensing and compliance issues.
• Identify Risks: Provide oversight and direction of organization's risk management activities and regulatory compliance, recognizing potential risks and challenges that could harm the organization.
• Implement Mitigation Strategies: Develop strategies to minimize risks and ensure business continuity. Develop contingency plans for unforeseen challenges.
• Emergency Preparedness: Direct the coordination of emergency preparedness and management training, including exercises, for all agency staff, volunteers, and youth. Ensure agency safety protocols are carried out.
• Ensure maximum utilization of resources.

SUPERVISORY DUTIES

This position directly supervises the Director of People and Culture, Senior Director of Programs and Services, Senior Manager of Finance and IT, Data and Compliance Coordinator, and Senior Manager of Facilities and Food Services.

WORKING RELATIONSHIPS

Regular internal contact with all CHMO staff, members of the Board of Directors, outside contact with vendors and suppliers, and regular contact with outside agencies.

KNOWLEDGE, SKILLS, & ABILITIES

Education & Experience

• Master's degree required.
• At least 10 years of professional experience overall, with a minimum of five years of senior-leadership/leadership experience supervising others. Non-profit youth serving or housing focused leadership experience preferred.
• Knowledge in mental health, trauma, substance abuse, homelessness, and the impact of poverty.

In addition to the above requirements, candidate must

• Have a valid driver's license.
• Follow all agency policies;
• Pass State Child Abuse and Neglect and criminal background checks;
• Carry out the essential functions of the position with, or without, accommodation.
• Perform all job duties in a manner which demonstrates a commitment to organizational values and mission.
• Demonstrate awareness, understanding, and cultural competence and ethnic diversity of clients, staff and other community partners.

Knowledge/Skills

• Demonstrates integrity, strives for excellence in their work, and has experience of leading others to new levels of effectiveness and programmatic impact.
• Strong relationship builder and communicator with experience leading diverse work teams, developing an organization-wide strategy for program excellence, engaging community partners, and partnering with Senior Leadership team.
• Experience implementing diversity, equity, and inclusion initiatives; and a strong commitment to racial equity.
• The ability to work cooperatively with others to achieve shared goals, showing diplomacy and flexibility when there are conflicting opinions; Supporting other people's performance to achieve the best possible results.
• The ability to take control of a situation and to lead by empowering others into an effective team. Inspiring and energizing others to carry out tasks and achieve goals by displaying a clear sense of direction and values.
• The ability to verbally express ideas in a way that is easily understood by others who are unfamiliar with the topic, including delivering a presentation, giving accurate information or acting as a spokesperson.
• The ability to write concisely and convey meaning in a manner appropriate to different readers, presenting a persuasive argument.
• The ability to respond to, anticipate, and positively manage change.
• The ability to handle numbers, gather statistical data and being able to analyze, interpret and present it in a clear and accurate way.
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
• The ability to relate to your coworkers, inspire others to participate, and mitigate conflict with coworkers.
• The ability to design, plan, organize, and implement projects and tasks within an allotted timeframe. Strong project management skills.
• Results driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• The ability to analyze policies, regulations, and laws pertaining to the delivery of human services.
• Proficient in Microsoft Office, assessment tools, database systems, and Windows environment.

WORK ENVIRONMENT/ PHYSICAL DEMANDS

• Moderate concentration.
• Frequent interruptions.
• Moderate noise level.
• Moderate travel
• On-call responsibilities.

Moderate sitting, standing and eye strain, light walking, bending and lifting.

Salary : $100,000 - $135,000