What are the responsibilities and job description for the Information Technology Intern position at Covenant Living?
We Are Inspired to Serve. Join us!
We are looking for an IT intern to join our team and help us with various tasks related to hardware, software, and network maintenance. You will work under the supervision of our IT team and learn how to troubleshoot issues, work on projects, update documentation and support our staff with their IT needs.
Responsibilities :
1. Technical support :
a. Assisting with troubleshooting hardware and software issues for employees.
b. Setting up and configuring computers and peripherals for new hires.
c. Assisting with calls on the helpdesk
2. Cybersecurity :
a. Assisting in monitoring and reviewing security incidents
b. Following up with IT team members to complete response to alerts
c. Assisting in coordinating SOG meeting
3. Project management :
a. Assisting in coordinating IT projects, including creating project plans and schedules.
b. Tracking project progress and updating stakeholders.
c. Assisting in documenting project deliverables
4. IT procurement and asset management :
a. Assisting in managing IT inventory and asset tracking.
b. Reviewing obsolete equipment and creating list for destruction
c. Assisting in reviewing standard equipment and placing order requests with vendors
5. IT documentation :
a. Assisting in documenting IT processes, procedures, and configurations.
b. Updating the company's knowledge base and creating user guides.
c. Assisting in organizing and maintaining IT documentation.
Requirements :
1. Basic computer hardware knowledge : Understand the components of a computer system, such as CPU, RAM, hard drives, and peripherals, and how they work together.
2. Operating systems : Familiarity with Windows and / or macOS. Ability navigate the interface, perform basic system tasks, and troubleshoot common issues.
3. Troubleshooting skills : Problem-solving abilities to diagnose and resolve common issues. Ability to research solutions, use online resources, and effectively communicate with users to troubleshoot problems.
4. Spreadsheets : Understand how to work with spreadsheets, including functions, formulas, sorting, filtering, and basic data manipulation. Familiarize yourself with Microsoft Excel.
5. Documentation : Ability to document technical processes and procedures. Ability to create clear and concise documentation to assist users and support team members.
Benefits :
- Gain valuable experience and skills in the IT field
- Learn about working in Healthcare and Senior Living
- Work with a friendly and supportive team
- Receive mentorship and guidance from leadership
- Flexible schedule
Compensation Pay Range :
16.50 - $19.65
Reasonable Pay Estimate
A reasonable estimate of the pay range for this position is $16.50 - $19.65. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to : job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.
For full time employees, we offer a generous benefits package that includes :
Life, AD&D
For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.
Covenant Living and CovenantCare at Home are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.
Salary : $17 - $20
