What are the responsibilities and job description for the Senior Vice President of Health Services position at Covenant Living?
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The Sr. VP of Health Services oversees the community, home health, hospice, private duty, and therapy organizations. This role is responsible for identifying strategies for improving the quality of patient care and patient outcomes, improving operational efficiency within the organization, serving as a voice for clinical care nurses and empowering them to reach new heights of clinical excellence, and ensuring that the organization's daily operations and procedures are aligned with its mission, values and vision. Regularly collaborates with senior leadership, department heads, other administrators, and providers.
Major Responsibilities :
- Developing and implementing procedures, policies, best practices, and standards of care
- Leads development of strategies essential to customer satisfaction in key elements of the resident
experience while enhancing care, services, and programming to support resident well-being in
Residential Living, Assisted Living, Memory Support, and Skilled Nursing.
staying on top of the latest regulatory changes in the healthcare industry
a. Visits communities regularly for physical inspection, survey readiness, coaching opportunities, education, program development and resident and employee contact.
b. Establishes resident care standards, monitors results, and adjusts activity as part of Covenant's Quality Assessment / Performance Improvement (QAPI) program.
c. Oversee compliance with Medicare rules and requirements in the care venues and participates in the Medicare / Quality Compliance Committee.
a. Identifying and implementing new technologies that promote better patient care, more efficient operations and a safer environment.
a. Establish consistent clinical practices, systems, and processes to enhance and improve quality throughout the continuum of care.
b. Develops new clinical programs and services to advance clinical excellence in skilled nursing, assisted living and memory support and establishing resident care standards, monitoring results, and adjusting activity as part of Covenant's Quality Assessment / Performance Improvement (QAPI) program.
a. Overseeing safe staff-to-patient ratio at all times.
b. Facilitates the community's process for appropriately placing residents within the continuum of care including direct participation in medical approvals for life care contracts.
c. Responsible for all aspects of the corporate Resident Care Department (i.e., planning, staffing, budgeting, etc.).
d. Attends and conducts meetings with resident groups, residents, and / or family members as requested by community or corporate leadership.
EDUCATION AND WORK EXPERIENCE :
Preferred Degree :
Certificate(s) :
Experience :
KNOWLEDGE, SKILLS, AND ABILITY :
PHYSICAL REQUIREMENTS :
TRAVEL REQUIREMENTS : up to 50%
COMPETENCIES :
Leadership - Guide and inspire a high-performing Customer Success team that achieves and exceeds revenue targets while fostering customer loyalty and growth.
Customer Success - As a customer advocate build strong relationships with our customers, understanding their needs and ensuring their success with our platform. Promote increased adoption and expansion of our solutions within customer organizations.
Continuous Improvement - Advocate for and implement a culture of continuous learning and improvement within the team. Drive initiatives that improve customer satisfaction and team efficiency.
Account Strategy - Define and execute strategies to drive customer retention, renewal, upsell, and cross-sell, contributing directly to our growth objectives.
Cross-Functional Collaboration - Collaborate with other departments to align on company goals, relay customer feedback, and ensure a unified customer experience.
Compensation Pay Range :
250000 - $325000
Reasonable Pay Estimate
A reasonable estimate of the pay range for this position is $250000 - $325000. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to : job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.
For full time employees, we offer a generous benefits package that includes :
Life, AD&D
For more information about Covenant Living and CovenantCare at Home, please visit or
Covenant Living and CovenantCare at Home are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.
Salary : $250,000 - $325,000
