Key Account Representative

Job Description

Job Description

The Key Account Manager plays a critical role in delivering exceptional service to our most important customers by managing client communications, resolving their issues, and streamlining operations processes. This role ensures a smooth and efficient logistics experience by building strong client relationships and supporting operational success that is the driving force behind Covenant’s customer-focused approach.

Responsibilities :

• Manage the book of committed business to ensure a successful load lifecycle.
• Increase dedicated commitments by cultivating a strong relationship through comprehensive account management.
• Function as the main point of contact for assigned key customer inquiries or issues, proactively identifying problems and resolving them before they escalate.
• Develop and execute account-specific strategies to achieve customer satisfaction, revenue growth, and profitability. Prepare tailored presentations and proposals to address customer needs.
• Provide customers with competitive and timely spot quotes for transportation services based on current rates and market conditions.
• Collaborate with internal departments such as carrier operations, sales, and dispatch to ensure timely and efficient transportation services, addressing any operational challenges.
• Accurately enter load details into Mastermind (or relevant systems) and maintain up-to-date load information for all active shipments.
• Verify and confirm load details with customers and relevant internal teams, ensuring accuracy and alignment on expectations.

Qualifications :

Competitive Compensation

Covenant’s compensation philosophy’s intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility / accountability, and longevity with the company. The system will be objective and non-discriminatory.

Pay Range : $45,011.20-$69,576

Pay Grade : 7

401(k) match, Serious Health Condition Pay

Full Health Benefits Package

Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance

Paid Time Off & Holidays

Cultural Perks

Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program

Covenant Logistics is an Equal Opportunity Employer

M / F / Disability / Veteran

VEVRAA Federal Contractor

Salary : $45,011 - $69,576