What are the responsibilities and job description for the Senior Account Manager position at Covenant Logistics?

Job Description

The Sr. Account Manager oversees the operation of multiple dedicated accounts. The Sr. Account Manager builds and maintains relationships with drivers and customers and develops strategies that improve productivity and increase overall profitability. The Sr. Account Manager is a mentor / coach with experienced drivers and with a non-driver team to assist with careers. The Sr. Account Manager will directly manage the work of professional drivers. The Sr. Account Manager is responsible for P&L management and may manage other non-drivers. The Sr. Account Manager is responsible for one or more locations and / or dedicated accounts.

Responsibilities :

Provides oversight and direction to team members and drivers on assigned accounts.
Accountable for the P&L for assigned accounts.
Responsible for Operations management and oversight
Dedicated account performance management & reporting
Project management and implementation of strategic initiatives
Supervise account managers and / or Fleet Managers for assigned accounts (hire, promote, coach, develop, and manage performance)
Monitor, Approve, & Streamline driver payroll.
Retention and Turnover management
Manage KPI’s for all team members.
Promoting and supporting Safety 1st culture
Duties to include Fleet Management, Customer Service, and Load Planning
Provide Training and Participate in Cross Training to ensure account coverage is maintained at an acceptable level at all times.
Receive ETAs and PTAs and manage throughout the day.
Receive confirmations of load assignments.
Manage and solicit business from a specific or assigned number of customers by using daily available capacity.
Negotiate freight rates with customers that do not have contract rates.
Commit to and receive detailed customer load information by telephone, fax, or electronic tendering.
Input all load information into computer system accurately to ensure system integrity.
Maintain good measurable items to indicate how well the team / account is performing.
Make sound decisions to increase revenue and decrease costs.
Decrease deadhead percentage and provide on time pickups for customers.
Manage utilization of trucks and trailer pools to ensure minimum amounts of available equipment.
Increase on time home time percentage for drivers through proper planning.

Qualifications :

Knowledge of driver payroll

Ability to manage people effectively.

Knowledge of DOT regulations and Driver HOS necessary

Ability to demonstrate a prominent level of proficiency in Microsoft Office Products

Ability to effectively communicate verbally, in writing, and electronically.

Ability to work in a fast-paced and always changing environment.

Ability to organize well and manage multiple projects required

Bachelor’s degree required and / or 8 Years equivalent experience in Business, Logistics, or other closely related field.

Lean Certification or other CPI certifications preferred.

8 years management experience or other similar leadership role preferred.

3 years transportation industry experience required

Competitive Compensation

Covenant’s compensation philosophy’s intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility / accountability, and longevity with the company. The system will be objective and non-discriminatory.

Pay Range : $59,092.80-$88,836.80

Pay Grade : 9

401(k) match, Serious Health Condition Pay

Full Health Benefits Package

Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance

Paid Time Off & Holidays

Cultural Perks

Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program

Covenant Logistics is an Equal Opportunity Employer

M / F / Disability / Veteran

VEVRAA Federal Contractor

Salary : $59,093 - $88,837

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