What are the responsibilities and job description for the Claims Coordinator position at CoventBridge Group?
Overview
Claims Coordinator - Jacksonville, FL
Immediate need for a Claims Coordinator within the largest worldwide investigative solutions company. Join CoventBridge Group as it continues its expansion into all areas of investigations, allowing continual growth for its employees.
The Claims Coordinator will be responsible for accessing client insurance claims systems to accept and analyze requests, then collect and produce copies of claims files, recorded statements, audio, and other requested items. This position will report to the Director of Quality Management and Fulfillment.
Responsibilities/ Requirements
Essential Duties and Responsibilities:
- Review new client assignment requests, create internal assignments, and ensure accurate billing.
- Evaluate requests for and report any possible conflicts of interest to the client representative
- Interact with clients via phone and written correspondence
- Handle the collection and dissemination of all applicable materials/documents to the requester in the format required
- Potentially provide Court testimony on his/her activities to capture the requested information.
- Maintain accurate reporting regarding the fulfillment of each request
- Provide exceptional customer service by responding promptly to requests and inquiries within expected deadlines
- Additional tasks and projects as determined by business need
- Collaborate with other team members to achieve common goals
Competencies:
- Strong computer skills, particularly in Windows-based applications
- Meticulous attention to detail
- Excellent editing, proofreading, and research skills
- Strong organizational and time management skills
- Excellent written and verbal communication skills
- Strong customer service skills
- Ability to work in a fast-paced environment while prioritizing tasks and meeting deadlines under pressure
- Ability to multi-task while maintaining good quality
- Independent thinker who is self-motivated
- Strong communicator with a knack for problem-solving
- Understanding of end-user data security practices and confidentiality policies
- Ability to plan, organize, prioritize workload, and follow direction with minimal supervision
- Self-starter who can take on challenging responsibilities and be self-accountable for results and performance
- Fast learner with the desire to cross-train on additional functions
- Adaptable to changes in the work environment
- Commitment to Excellence
- Highest level of integrity
Educational/Experience Qualifications:
- 1-3 years of experience in the insurance industry
- Proven ability to manage multiple tasks efficiently in a fast-paced environment
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Proven experience in providing excellent customer service
- Previous experience in administrative, legal, or healthcare-related roles is a plus.
Benefits
CoventBridge Group offers the most premiere compensation and benefits package in the industry.
- Flexibility to self-schedule
- Ability to work from home-based office
- Competitive pay
- Paid time off
- Company cell phone
- Medical, Dental, Vision plans
- Employer paid Life, LTD, STD insurance
- Company matching 401(k)
- Report writing compensation
- Company paid investigator licensing fees
- Paid ongoing career advancement training
- Timely expense reimbursement with very minimal out-of-pocket expenses
The salary range for this role is $20.10 - $23.05 per hour. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
About Us:
CoventBridge Group is the global leader in full-service investigations providing: Surveillance, SIU and Compliance, Claims Investigation, Counter-Fraud Programs, Desktop Investigations, Social Media, Record Retrieval, Canvasses and Vendor Management programs. The company provides top tier data privacy and security practices, deploys robust case management technology customized to clients’ needs and delivers worldwide coverage via its 1000 employees and affiliates worldwide.
CoventBridge is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, caste, disability, veteran status, and other legally protected characteristics and maintains a drug-free workplace.
CoventBridge is committed to the full inclusion of all qualified individuals. As part of this commitment, CoventBridge will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: Human Resources; 888-932-7364; humanresources@coventbridge.com.
License #A1000233
Salary : $20 - $23
