What are the responsibilities and job description for the Claims Processing Analyst position at Coventry WCS?
We're looking for a talented Claims Processing Analyst to join our team at Coventry WCS.
About the Role
In this role, you'll be responsible for delivering exceptional customer experiences and resolving complex issues in a timely and accurate manner.
Responsibilities
Your primary responsibilities will include:
- Delivering delegated tasks assigned by supervisors
- Receiving and responding to customer requests via various channels
- Documenting issues within our CRM using specific guidelines
- Analyzing reports to ensure issues are prioritized and resolved based on service level agreements
- Researching multiple system applications to identify root causes of issues
- Working to resolve issues within your unit or outside it
What We Offer
We provide a competitive total compensation package that includes:
- Medical, dental, and vision insurance
- Health savings accounts and flexible spending accounts
- Life and AD&D insurance
- 401(k) plan
- Tuition reimbursement
