What are the responsibilities and job description for the Compensation Specialist position at Coventry WCS?
At Coventry WCS, we're committed to delivering exceptional customer experiences in the Property & Casualty industry.
Job Description
We're seeking a talented Compensation Specialist to join our team. As a key member of our organization, you'll play a vital role in ensuring timely and accurate resolution of customer inquiries.
Your primary responsibilities will include:
- Delivering delegated tasks assigned by supervisors with a high degree of accuracy and efficiency
- Responding to customer requests via various channels, including email and phone
- Analyzing complex issues and identifying root causes using multiple system applications
- Collaborating with internal resources to resolve issues within and outside your unit
- Communicating effectively with clients, providers, and other stakeholders to determine the most effective response
Required Skills and Qualifications
To succeed in this role, you'll need:
- A high school diploma or equivalent
- Experience in a fast-paced production environment
- Customer service experience in a transaction-based setting, demonstrating empathy and compassion
- The ability to handle multiple assignments competently, accurately, and efficiently
- Excellent written and verbal communication skills
