What are the responsibilities and job description for the Customer Resolution Professional position at Coventry WCS?
We're seeking a skilled Customer Resolution Professional to join our team at Coventry WCS.
About Us
As a leading organization in the Property & Casualty industry, we're dedicated to using technology innovation, clinical services, and network solutions to help our customers and those they serve.
Our suite of products and services enables our employees to make a meaningful impact while providing opportunities for career growth.
Job Responsibilities
You'll be responsible for:
- Delivering specific delegated tasks assigned by supervisors
- Receiving and responding to customer requests via various channels
- Documenting issues within our CRM using specific guidelines
- Analyzing reports to ensure issues are prioritized and resolved based on service level agreements
- Researching multiple system applications to identify root causes of issues
- Working to resolve issues within your unit or outside it
Benefits
We offer a competitive total compensation package that supports your health, wealth, and well-being.
- Medical, dental, and vision insurance
- Health savings accounts and flexible spending accounts
- Life and AD&D insurance
- 401(k) plan
- Tuition reimbursement
