What are the responsibilities and job description for the Customer Service Representative - Insurance Industry position at Coventry WCS?
Key Responsibilities
- Deliver exceptional customer service and resolve claims in a timely and efficient manner
- Analyze reports to ensure issues are prioritized and resolved based on service level agreements
- Research multiple system applications to identify root cause of issue
- Work to resolve issue within own unit or outside unit
Skills and Qualifications
- High School diploma or equivalent
- Experience in a fast-paced, production environment
- Customer Service experience in a transaction-based environment preferred
