What are the responsibilities and job description for the Workers' Comp Adjustor position at Coventry WCS?
About the Enlyte Family of Businesses
Coventry WCS is part of the Enlyte Family of Businesses, a unique organization in the Property & Casualty industry. Our shared vision is to use technology innovation, clinical services and network solutions to help our customers and the people they serve.
We enable our employees to make a meaningful impact and have opportunities for career growth by providing a suite of products and services.
- Deliver specific delegated Customer Service tasks assigned by a supervisor.
- Receive requests via multiple channels, including email, telephone or CRM.
- Document issues within the CRM using specific guidelines.
- Analyze reports to ensure issues are prioritized and resolved based on service level agreements.
- Research multiple system applications to identify root causes of complex issues.
- Work to resolve issues independently or with other internal or external resources.
- Respond to inquiries from clients, providers, and/or other internal or external partners.
- Determine the most effective response.
- Use excellent interpersonal skills to explain complex issue resolutions and policy provisions.
- Independently respond to moderate to substantial complexity inquiries, grievances, or complaints.
- Complete day-to-day tasks without immediate supervision but have access to advice from experienced team members.
- Tasks involve forward planning and anticipating needs/issues.
- Resolve non-routine issues escalated from junior team members.
Requirements
- High School diploma or equivalent.
- Experience in a fast-paced production environment.
- Customer Service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate.
- Able to handle multiple assignments competently, accurately and efficiently.
- Ability to write clearly and effectively when communicating with all parties.
Benefits
We offer a total compensation package that supports your health, wealth and well-being through various offerings including Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and resources promoting healthy living.
Base pay for this position ranges from $18-23 hourly, considering factors such as skills, experience, and education.
Salary : $18 - $23
