What are the responsibilities and job description for the Senior Director, Account Management position at Coveo?
Job Description
Job Description
Drive Growth & Build Lasting Customer Partnerships
Are you passionate about AI and customer success? As the Senior Director, Account Management , you'll lead and empower a team of 10-12 seasoned Account Managers, driving expansion and retention across our enterprise customers. You'll take a hands-on approach in key relationships, mentor your team to excellence, and play a pivotal role in shaping long-term business growth, leading from the front.
At Coveo, we believe in innovation, collaboration, and customer-centricity. Join us to shape the future of AI-powered account management and drive meaningful value for some of the world's leading enterprises.
As our Senior Director, Account Management, you will :
- Lead and develop a team of senior Account Managers across North America, fostering a high-performance, collaborative work environment while coaching on account planning, opportunity management, and structured sales methodologies (e.g., MEDDPICC).
- Drive land-and-expand strategies through upselling, cross-selling, and strategic account expansion while handling key negotiations and executive relationships with Fortune 1000 customers.
- Own and deliver against key performance metrics, including ARR growth, churn rate, and customer satisfaction, ensuring sustained business success.
- Build and scale repeatable processes for account growth, team development, and transformation initiatives as the business scales.
- Effectively manage customer escalations, ensuring strong retention and satisfaction in complex situations.
- Partner with Customer Success, Renewals, Professional Services, Marketing, Finance, Legal, and Product teams to drive impactful business outcomes, contributing to executive business reviews and quarterly planning.
Here is what will qualify you for the role :
What will make you stand out :
Do you think you can bring this role to life? Or add your own color? You don't need to check every single box; passion goes a long way, and skillsets are transferable.
Send us your application—we want to know what you're all about!
Join the Coveolife!
Coveo is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability status, marital status, gender identity, or veteran status.
