Account Executive

Job Title: Account Executive – Personal Lines
Location: Clive, IA
Company: Coverage Direct

What does a Account Executive do?

Our Account Executives are the backbone of what we do every day at Coverage Direct. In this fast-paced role where rarely two days are the same, you will serve a crucial role in supporting our team, our clients and our Credit Union partners. Expect to be challenged by the unique opportunities you will be presented with each day.

What will you be responsible for?

Client relationship management: As often the main point of contact for new and existing clients, you will be expected to build and maintain strong, long-term relationships with clients. You will work to understand their specific insurance needs and provide tailored solutions as a trusted advisor.

Product knowledge: Develop a deep understanding of our insurance products and multiple insurance carrier partners’ offerings. You will be expected to stay up to date with industry trends, regulations, and market dynamics and be able to explain complex concepts to clients in a clear and concise manner.

Proposal and contract development: Prepare and present new prospect proposals, quotes, and renewal options to our clients. Work closely with both our internal and appointed carrier underwriting teams to ensure accurate and timely delivery of documents.

Documentation management: Maintain accurate records of applications, approvals, denials, and renewals. Ensure all documentation complies with regulatory requirements.

Coordination: Communicate with internal departments and external parties to facilitate the completion of insurance transactions and resolve any issues that may arise.

Compliance: Ensure that all sales activities and documentation adhere to industry regulations and company policies.

Client relationships: Learn to utilize our custom company CRM while keeping detailed client notes for future discussions and keeping updated policy and client information as needed.

Quote Generation: Utilize insurance quoting software and tools to generate accurate insurance quotes based on customer needs and preferences.

Cross-Selling and Up-Selling: Identify opportunities to cross-sell or up-sell additional insurance products or coverage enhancements to meet customer needs and maximize value.

Consultative Sales: Provide consultative guidance to customers, explaining policy terms, coverage limits, deductibles, and other relevant details. Offer recommendations to help customers make informed decisions.

What are we looking for?

• Customer service rockstars only. We love working as a team and serving our clients and partners. Only those with a great attitude and excellent communication skills should apply.
• We need you to be licensed. Insurance is a regulated industry and this role you will need a current property and casualty insurance license or the ability to obtain one within 30 days.
• No babysitting. Yes, we set high standards for our team, but we don’t micromanage. We also trust and empower everyone to do their best work. We expect our team to be able to work both independently and as part of a team.
• Excel under pressure. Truth is some days get a little crazy and, in this role, we need someone who can stay on target. The best candidates will have exceptional organizational and time management abilities.
• Basic computer skills. Yes, we pride ourselves on creating technology solutions that make our workflows the best in the industry, but in this role, we simply need basic understanding of using CRM software and Microsoft Office knowledge.
• No degree required. Do we prefer an associate or bachelor’s degree for this role? The answer is maybe. While we find those with a degree often learn skills valuable for this role, we don’t rule out those without a degree. Sometimes the school of hard knocks and or relevant customer service experience are exactly what we are looking for.

What’s in it for you?

• Great pay. We offer a competitive salary and bonus structure. Average base compensation for this role ranges between $47,000 - $52,000 and is based on relevant experience and qualifications. We also provide bonus opportunities of up to an additional $1,000 per month.
• Great benefits. We may be a small company, but we offer a comprehensive benefits package, that is on par with much larger companies. Our benefits package includes company paid health, vision, life, and disability insurance, matching 401k, up to 15 days of PTO, as well as other company sponsored options.
• Flexible schedule. We get it, life happens. That’s why we offer a flexible hybrid work from home option after an initial training period.
• Casual workplace. Enjoy a fun, relaxed office environment where our business casual dress code leans more casual than business. You should also expect a fun, outgoing team that celebrates our accomplishments and enjoys team outings.
• Opportunities. We may be small at the moment, but we have BIG goals. Our supportive management team is committed to your success and advancement.

Who is Coverage Direct?

Coverage Direct is a fast growing, customer-centric digital insurance agency and technology platform. Founded in 2016 and based in Clive, Iowa, Coverage Direct start as a small scratch insurance agency and has grown into a premier agency solution for credit unions across the country. We have streamlined the way credit unions offer insurance options to their members. Through our solution, credit unions are able to a broader insurance options and better value to their members.

At Coverage Direct you’ll find it’s our culture that sets us apart. What started as a half-joking remark in the early days of our parent company has built the foundation for our core values or “pillars” as we refer to them. By remembering the small details that often get overlooked, we can provide a level of quality that is noticeably better than the competition.

Be Nice: Be someone your grandmother would be proud of! We always put our clients first. It’s non-negotiable.

Always Tell the Truth: Be honest no matter what. We put in the work and don’t take shortcuts, serving our clients to the best of our abilities while always being honest, even when it’s not easy.

Always Be Available: We never forget who we work for. That’s why we are available! Regardless, if it’s over the phone, online, email, or text, we provide a solution to be there for our clients.

Genuinely Care: We’re 100% here for our clients so they can have peace of mind.

Coverage Direct is the perfect mix of larger company ambitions with a small tech startup vibe. We strive in a culture of learning, inclusion, purpose, and professional growth. As a company we encourage discussion, leadership, and continued education, while expecting commitment, hard work, and a positive attitude.

Coverage Direct is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees.

Job Type: Full-time

Pay: $47,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus opportunities

Work Location: Hybrid remote in Clive, IA 50324

Salary : $47,000 - $52,000