What are the responsibilities and job description for the IT Infrastructure Engineer Microsoft 365 position at Covercraft Industries?
Job Summary : The IT Infrastructure Engineer will be responsible for the design, implementation, and maintenance of the Microsoft 365 environment. This role involves ensuring the reliability, security, and efficiency of our Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business. Additionally, the role includes oversight of the helpdesk, management of all laptops, desktops, and tablets, and infrastructure and project management for infrastructure projects.
Key Responsibilities :
- Design, deploy, and manage Microsoft 365 services and solutions.
- Monitor and maintain the health, performance, and security of the Microsoft 365 environment.
- Implement and manage security policies, compliance measures, and data protection strategies.
- Provide technical support and troubleshooting for Microsoft 365-related issues.
- Collaborate with cross-functional teams to integrate Microsoft 365 services with other IT systems.
- Develop and maintain documentation for configurations, processes, and procedures.
- Stay current with Microsoft 365 updates, features, and best practices.
- Conduct training sessions and workshops for end-users on Microsoft 365 tools and features.
- Oversee the helpdesk operations to ensure timely and effective support.
- Manage inventory of all laptops, desktops, and tablets, including hardware refresh cycles.
- Seamless on-boarding of new employees; managing the off-boarding process
- Lead infrastructure projects, ensuring timely and successful completion.
- Support application roll-out in a manufacturing environment, ensuring necessary hardware (e.g., scan guns, tablets, tablet mounts, printers) is in place.
- Provide support for remote workers, managing depot services provided by the MSP.
- Collaboratively work with the MSP to ensure seamless service delivery.
- Interact with and serve end-users in a customer-centric manner, ensuring high levels of satisfaction.
Qualifications :
Preferred Qualifications :
Personal Attributes :