Systems Administrator

Why CoVerica:

CoVerica is a Top 10 DFW Fastest Growing Property and Casualty Insurance Agencies as designated by Dallas Business Journal and is seeking a highly motivated professional to join our team.

Our Mission… We treat others as ourselves, building trust one policy at a time, saving money without surprises.

When you join CoVerica, you can expect:

• Health Insurance: Medical, Dental, Vision, Life and Long-Term Disability Insurance added at no cost to you
• Paid Time Off
• Performance based end-of-year bonuses
• Gym/Fitness Facility with employee keycard access
• College Loan Repayment Program
• College Tuition and other costs reimbursement program
  
  
  

Role Description:

The Systems Administrator is an experienced and customer-oriented IT professional who provides technical support to our end-users and manages the backend system administration for company hardware/software. The Systems Administrator will be responsible for troubleshooting and resolving hardware and software issues, maintaining equipment inventory, managing cyber security systems, server maintenance and assisting with large scale IT projects. The ideal candidate will have excellent communication skills, a strong technical background, and a commitment to helping the organization grow its technological needs.

Key Responsibilities:

• Provide technical support to end-users via phone, email, or in person.
• Troubleshoot and resolve hardware and software issues in a timely and efficient manner.
• Maintain accurate inventory of all hardware and software assets.
• Assist with the deployment of new hardware and software systems.
• Maintain a knowledge base of common issues and solutions to improve support processes and eliminate frustrations for end users.
• Ensure cyber security compliance with IT policies and procedures.
• Monitor security systems regularly to ensure that the business is on the most up to date and secure versions of company software and systems.
• Communicate with end-users to provide updates and resolution timelines, gather discovery on end users frustrations and provide potential solutions to these issues.
• Escalate issues to appropriate IT staff members when necessary.
• Collaboration with the IT team to resolve complex issues.
• Collaboration with the IT and development teams on large scale projects.
• Tier 3 ticket escalation and Helpdesk assistance as necessary
• Support all office equipment and on premise servers while monitoring for issues and potential avenues for updates as needed.
• Assist in onboarding and offboarding as necessary
• Monitor security measures from Microsoft 365, TFA, ESET security and program access for employees.
• Management of our Azure Active Directory for both on premise and cloud.
• Analyze and document current business processes with the IT team and continual improvement
• Collaboration with the development team on Salesforce tickets and projects.
• Support of Salesforce administrative duties that include profile setup, permission sets, license assignments, dashboard creation and management and carrier download error processing.
  
  
  

Requirements:

• High school diploma or equivalent; Bachelor's degree in Computer Science or related field preferred but not required.
• 2 years of experience in an IT support or system administrative role.
• Strong technical skills, including knowledge of Microsoft 365/Exchange administration, Azure Active Directory, Microsoft Windows operating systems, Apple and Android phones, network troubleshooting, cyber security procedures.
• A proficient understanding of both Amazon Web Services and Salesforce administration.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and manage multiple priorities.
• Familiarity with ITIL best practices preferred.
• Experience working in an Agile/Scrum based environment preferred.