What are the responsibilities and job description for the Customer Care Team Representative position at Coversafe Inc?
Description:
The Customer Care Team Representative is a seasonal position that involves answering the phones and entering customers and services into our online database. As a Customer Care Team Representative, you must be able to provide exceptional customer service and maintain the ability to multitask in a fast-paced environment. You will assist the Coordinators with various duties and projects. You are expected to be punctual, reliable, willing to learn, maintain a positive attitude, keep up with our fast-paced environment, and be dedicated to the goals of our company.
This position has the ability to be remote after a 2 week training period.
The shift for this position is 11am-7pm EST M-F.
- Provides exceptional customer service
- Handles heavy incoming call volume from Coversafe customers
- Able to create or update customer profiles in database while on the phone with the customer
- Able to create service orders and retrieve all pertinent information regarding the scheduled job including payment info
- Able to explain CoverSafe maintenance plans and hourly rates in a clear and concise manner
- Able to explain and set up basic system and annual complete system maintenances
- Able to explain product warranties and CoverSafe labor warranty in a clear and concise manner
- Makes calls to confirm next day service appointments before end of day
- Documents customer information accurately and in a timely manner
- Checks voicemails and assigns messages to the area coordinator as needed
- Able to take direction and constructive criticism from Customer Care Team Leader
- Able to multitask and handle heavy incoming call and email volumes
- Able to answer incoming calls in a professional manner and provide accurate information
- Able to utilize online database to input pertinent customer and job information
- Basic knowledge and ability to learn and use Mac computers
- Basic knowledge of MS Office Suite
- Demonstrates strong communication skills, both verbal and written
