Director, Relationship Management

Covetrus

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Director, Relationship Management

The Director, Relationship Management is a leadership role and a key player in ensuring the success and satisfaction of veterinary customers who have a lower to mid-level adoption of Covetrus’s suite of products. This leader is a key part of the North American sales team, responsible for driving strategic objectives and ensuring operational excellence.

This role will lead and empower a team of Veterinary Relationship Managers who will drive our customers by engaging with them to deepen the relationship with Covetrus and identify optimization, up-sell, and cross-sell opportunities. Your team’s objective is to deeply understand their unique challenges and goals, drive the optimal utilization of our solutions, and ensure that Covetrus is delivering on the customers’ desired outcomes.

This position requires a combination of relationship-building prowess, sales / business development acumen, and technical proficiency. The Director, Relationship Management leads a team of remote-based business development professionals and thus should have significant experience leading a virtual sales / business development team and / or running a call center sales organization.

Essential Duties and Responsibilities :

• Lead and develop a team of relationship management / business development professionals to consistently meet and exceed company targets.
• Ensure a deep understanding of the company's products to guide customers effectively.
• Address and resolve customer issues, collaborating with internal teams for solutions.
• Oversee the entirety of the customer relationship management function and identify upsell opportunities based on customers’ evolving needs and our product offerings.
• Collaborate with sales, marketing, product, and support teams to ensure a cohesive and unified approach to the veterinary customer experience.
• Establish and report on key performance indicators (KPIs) for customer success
• Partner with key stakeholders and executives on how best to achieve their business goals and remove roadblocks where necessary; this can range from product adoption, sales cycle enhancement / modification, workflow mapping, and / or capturing product feedback from our veterinary customers.
• Proactively identify potential customer satisfaction and retention risks and develop mitigation plans to address issues before they impact the client's success.
• Represent the customer's voice to provide insights to the product and development teams, contributing to continuous improvement and innovation.
• Leads and supports the virtual sales team in achieving and exceeding revenue and gross profit goals through nurturing customer relationships.
• Leverages internal content and expertise to drive virtual engagement activities, including webinars and optimization initiatives that support revenue growth and adoption.
• Collaborates closely with Account Executives & other sales leaders to assess, communicate, and pursue VetSuite leads to maximize growth potential and customer value; communicates VetSuite leads to Account Executives via SFDC .
• Manages and maintains critical data and customer updates within SFDC to effectively track and support the sales process and customer relationships.
• Performs additional duties and tasks as necessary to support the team and company objectives.

Performance Measures :

Experience Requirements :

Skill Requirements :

Work Environment :

Preferred Qualifications :

Salary may vary depending on factors such as confirmed job-related skills, experience, and location.

However, the pay range for this position is as follows. Sales Positions are eligible for a Variable Incentive

122,500.00 - $227,500.00

We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program :

Covetrus is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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Salary : $122,500 - $227,500