What are the responsibilities and job description for the Customer Service Representative position at coVita?
Customer Service Representative
The Opportunity
coVita is seeking motivated individuals with a strong work ethic to join our coVita family.
Highlights of this career include but are not limited to:
- Office hub and incoming call traffic director
- Order Processing - Collaborate & coordinate with fellow team members on the following:
- manage and process orders (purchase orders, online, telephone) from receipt to shipment via QuickBooks: invoicing, sales receipts, packing lists, credit card processing.
- invoice product repairs/service and manage using CRM case/ticket system
- Accounts payable - review incoming bills for errors
- Accounts receivable – contact clients to ensure all past due invoices/bills are paid promptly
- Build client relationships through routine follow up schedules using CRM software
- Contact new and existing clients to broaden our reach and deepen our relationship in North America to provide service and support
- Liaise with our suppliers to satisfy client needs
- Assess clients' needs to recommend suitable product offerings
- Answer product, order, and technical inquiries from our clients
- Respond to telephone and email correspondence in a timely and professional manner
The Company
coVita is a young and growing medical technology designer, manufacturer and marketer located in Santa Barbara, California. We closely collaborate with our international partner in Europe, and we are the market leader for our product lines. The company is made up of professionals from diverse backgrounds and experiences. Our main goal is to provide our clients with reliable, convenient service that exceeds their expectations, as we fulfill our mission to reach as many people as possible with solutions to improve their health and wellness by promoting and expanding our product lines into new and existing markets.
Skills
This is an opportunity for individuals who embrace learning and critical thinking. Satisfying the demands of our clients requires collaboration, skilled communication, resourcefulness, problem solving skills, and creativity. Outstanding customer service arises from understanding our clients' needs and our role in the marketplace. In order to provide thoughtful and efficient solutions to our clients, our colleagues in this role must be passionate about attention to detail, must be able to work within deadlines, and have demonstrated project management skills.
Requirements
- Experience with QuickBooks or similar accounting software a plus
- Familiar with Microsoft Office Suite and Google Docs
- Experience with customer relationship managers (CRMs) a plus
- Be able to work in a team environment as well as work independently
- Successfully prioritize and manage time sensitive projects on a daily basis
Salary
Based on experience with benefits
Benefits
Medical, Dental, Vision. Additional benefits based on time of service.
Hours
Full time, Mon- Fri 8:00am-4:30pm
Job Type: Full-time
Pay: $24.00 - $27.88 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Do you have any accounting software experience?
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $24 - $28