Product Implementation Specialist

About Us:

Covr empowers nursing homes across the country with a user-friendly workforce management platform. As a SaaS business dedicated to enhancing operational efficiency, we strive to provide exceptional service and support to our customers. Join us in making a difference in the lives of caregivers and the communities they serve. Learn more about our product here: https://www.covr.care/

Position Overview:

We are seeking a friendly and communicative Product Implementation Specialist to join our Customer Success team. In this role, you will play a crucial part in helping new customers successfully implement the Covr platform, ensuring they have a smooth onboarding experience and are equipped to leverage our solutions effectively.

Key Responsibilities:

• Customer Onboarding: Guide new customers through the implementation process, ensuring they are set up for success with Covr’s platform.
• Training & Support: Conduct training sessions for customers, providing them with the knowledge and tools to effectively use our software.
• Communication: Serve as a primary point of contact for customers during the implementation phase, addressing questions and concerns with clarity and professionalism.
• Collaboration: Work closely with the broader Customer Success team and other departments to ensure a seamless transition for customers from sales to implementation.
• Feedback Loop: Gather customer feedback during and after the implementation process to identify areas for improvement and contribute to product enhancements.
• Documentation: Maintain comprehensive records of customer interactions and implementation progress to ensure a streamlined process.

Qualifications:

• High School diploma required, Bachelor or Associate's degree preferred but not required.
• Excellent communication and interpersonal skills.
• Experience in customer-facing roles, preferably in a SaaS or technology environment.
• Strong problem-solving abilities and a proactive approach to challenges.
• Familiarity with workforce management or healthcare software is a plus, but not required.
• A passion for helping others and a commitment to delivering exceptional customer experiences.