Job Posting: Health Operations Officer

Job Description

The Cow Creek Band of the Umpqua Tribe of Indians invites applications for the vital position of Health Operations Officer. This full-time role plays a central part in our commitment to promoting health and wellness across our tribal community. The successful candidate will leverage their expertise to guide and enhance our health operations, ensuring efficient and effective service delivery that aligns with our tribal values and objectives. Please note, this is an on-site position and is not eligible for remote work.

Duties and Responsibilities

• Oversight of Cow Creek Health & Wellness Center (CCH&WC) staff including Behavioral Health, Dietetics, Public Health, Health Systems, working collaboratively with medical teams.
• Management of the Quality Assurance Program including infection control, safety, peer reviews and comprehensive Quality Improvement Programs.
• Evaluates and monitors key performance dashboards and develops and executes actions to improve dashboard metrics.
• Participates in the development, implementation, and evaluation of the CCHWC Strategic Plan. Conducts regular annual planning meetings for administrative staff as needed.
• Development and adherence to Tribal operational policies and procedures.
• Identifying grant opportunities and assisting in the preparation of grant applications.
• Achieving and maintaining operations that meet standards from accreditation bodies like AAAHC, ACHC, NCQA, or equivalent.
• Championing the implementation of integrated care through proven and innovative care models and best practices.
• Responsible for internal and external customer service, quality assurance, and processes for resolution of concerns, complaints and grievances in a timely manner.
• Communicates to staff Tribal updates, events, and activities, as well as routine clinical updates for continuity of operations.
• Works closely with Human Resources, other tribal Governmental Departments/Programs, Health Advisory Committee and Tribal Board of Directors per tribal administration request.

Requirements

• Align with Tribal history, governance structure, subsistence, Tribal enrollment, and cultural heritage, as well as factors impacting sovereignty and self-governance.
• Solid working knowledge of budgeting and grants management.
• Solid working knowledge of health accreditation standards and implementation.
• Knowledge of primary care, behavioral health operations, service delivery, and an integrated model of care.
• Knowledge of healthcare regulatory requirements, risk management, and privacy compliance.
• Knowledge of change management techniques.
• Excellent interpersonal, communications, public speaking, and presentation skills.
• Nursing or Clinical experience and education required.
• Bachelor’s Degree or higher, in related field or equivalent experience in Health Care Administration required.
• At least two or more years of supervisory experience in area of healthcare management, required.
• Healthcare business, clinical licensure/certification and/or degree, preferred.