Fleet Services by Cox Automotive keeps fleets moving!
Headquartered in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country.
FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. FSCA also services customers utilizing its 20 nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24 / 7 in-house call-center, FSCA provides scheduled maintenance and unscheduled services to fleets anywhere, anytime.
We are searching for an experienced Warehouse & Parts Operations Manager to oversee all parts warehousing and final mile logistics for Fleet Services. This position will serve both mobile service and shop service operations, with responsibility for maintaining excellent service levels for availability, delivery time and quality across internal and external customers and managing costs effectively. Works with operations, responsible for planning, coordinating, and directing all activities for distribution of parts within the defined markets. Partners with all channels to develop, design and implement rigorous processes and activities for the forecasting, planning and analysis of products and materials. Identifies non-optimal business practices and researches, designs, presents and implements alternative solutions, keeping abreast of new product offerings, sharing best practices and understanding the impact to the customer value chain. Additionally, this role requires a strategic thinker with strong management skills, and in-depth understanding of the Light, Medium and Heavy-Duty vehicles and trailer parts business.
WHY FLEET SERVICES BY COX AUTOMOTIVE?
- Competitive pay depending on experience.
- Health, dental, vision insurance starts DAY ONE of employment.
- 401(k) matching starts after 90 days, 100%-match on first 6% contributed, plus an additional 2% discretionary contribution by the company.
- Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company.
- Laptop, company cell phone, and uniforms provided.
- Dedicated career path – ‘Over 50% of our front-line managers are promoted from within.
- Technical training provided to advance your career.
ESSENTIAL RESPONSIBILITIES :
Manage end-to-end warehouse operations to deliver the right part to the right technician at the right time at a low costManage shipping & receiving to ensure deliveries can be made in a timely mannerDevelop delivery processes and systems that enable / support operational efficiency and customer performanceEnsures materials are appropriately allocated across all local fulfillment and retail locationsManage inventory / asset transactions as necessary to ensure accurate local inventory measurementAddress fulfillment, warehouse, and transportation operations issues elevated by the Fulfillment and Transportation Operations teams for resolutionEnsure organization acceptance and collaboration with the supply chain fulfillment processProvide guidance and oversight for the distribution / fulfillment functions to meet / exceed customer service, cost and efficiency (productivity) expectationsProvide guidance and oversight of Transportation and Freight services that focuses on delivery costs reduction, optimal delivery utilization and customer service enhancementsProvide direction, leadership, and development to Fulfillment and Transportation Operations team members, including setting group and employee goals, providing formal and informal feedback, and coaching direct reports towards high performanceEnsure the integration of the supply chain fulfillment function into the overall business planning and monitoring processParticipate in designated leadership & organizational development initiativesContribute as a key member of the local Supply Chain Leadership Team that sets delivery strategy, department business plans, establishes effective management practices and fosters an employee focused, professional, business-goal oriented cultureEnsure full Safety and OSHA rules are in place and followed in accordance with company goals.Perform other duties as directed and assists with special projects as assignedEDUCATION :
Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 years’ experience in a related field; or 10 years’ experience in a related field.EXPERIENCE :
6 years’ experience in automotive service advisement, vehicle maintenance coordination, technician dispatching, or Diesel technology or similar capacity Technician roleWarehouse & Inventory management experienceParts management experience (preferably vehicle & / or heavy-duty parts)1 years of experience in a leadership roleProven ability to deliver high levels of customer service and communication capabilities with key stakeholdersExcellent oral and written communication is mandatoryKNOWLEDGE, SKILLS & ABILITIES
Strong Excel and data entry skills, and the ability to learn new platforms, and proficient use of Word and PowerPointLeadership skills including demonstrated ability to coach by providing feedback to help others strengthen specific knowledge / skill areas needed to accomplish assigned tasks or solve a problem, motivate and provide guidance to others to ensure performance in accordance with clear expectations and goalsIn-depth understanding of the Light, Medium and Heavy-Duty vehicles and power, trailer, and body parts businessExcellent interpersonal and customer service skills with a track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partnersStrong communication skills and ability to effectively interact and collaborate with all levels within the organizationExcellent organizational skills with exceptional follow-through and analytical skills such as ability to gather raw data and to process that data into a meaningful formStrategic thinking and the ability to work effectively in a face paced environment, under pressure, and able to shift priorities quickly to adapt to rapidly changing environmentsAbility to work independently and collaboratively within a team environment and with all levels in the organizationExcellent problem solving and prioritization skills with strong attention to detailProven ability to work with minimal direction, as well as be resourceful and independent in solving problemsExperience in Karmak DMS system is preferred
