What are the responsibilities and job description for the Auction Sales Specialist position at Cox Communications, Inc.?
Job Overview
Cox Automotive is seeking an experienced Auction Sales Specialist to join our team. This role involves working with customers and location operational groups to ensure a seamless sales process. As an Auction Sales Specialist, you will work closely with the Field Sales team to meet or exceed customer expectations.
Responsibilities:
Requirements:
Cox Automotive is seeking an experienced Auction Sales Specialist to join our team. This role involves working with customers and location operational groups to ensure a seamless sales process. As an Auction Sales Specialist, you will work closely with the Field Sales team to meet or exceed customer expectations.
Responsibilities:
- Represent the Dealer Sales Lane at the location on sale days.
- Work with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day.
- Investigate, troubleshoot, and resolve customer problems and issues.
- Assist with customer care issues and respond to dealer inquiries, problems, or concerns in a professional manner.
- Develop and strengthen relationships with dealers over the phone, online, and at the auction.
- Serve as initial contact for buyers and sellers.
Requirements:
- High School Diploma/GED and 3 years' experience in a related field.
- Previous experience in sales support role desired.
- Effective communication (written and verbal) and interpersonal skills.
- Ability to work in a high-performance, fast-paced team environment.
- Solid computer skills, including ability to use Internet and MS Office effectively.
- Excellent customer service and problem-solving skills.
