What are the responsibilities and job description for the Cloud Engineering Specialist II position at Cox Communications?
At RapidScale, we believe that exceptional technology is driven by exceptional talent. As a growing leader in secure and reliable managed cloud solutions, we empower SMBs and enterprises to simplify their IT operations and unleash innovation. With a diverse portfolio that includes AWS, Azure, Google Cloud, and a full suite of Private Cloud and Cybersecurity solutions, RapidScale transforms technology into a significant competitive advantage. As part of the Cox family of companies, we offer outstanding benefits, a commitment to work-life balance, and an award-winning workplace experience.
As a Cloud Engineering Specialist II on our Advanced Cloud Engineering team, your core responsibilities will include :
- Maintaining multiple customer environments.
- Serving as a technical escalation point for NOC, Level I & II Engineers.
- Coaching and mentoring NOC, Level I & II Engineers.
- Functioning as the final escalation point for the support team.
- Working over 40 hours a week.
- Updating and managing case backlogs following internal policies.
- Identifying and resolving high-priority issues through crisis management.
- Providing a Customer-First experience via phone and email for case management.
- Collaborating closely with team members and other company divisions.
- Engaging internal and external resources for effective troubleshooting and issue resolution.
- Delivering solutions that ensure high levels of customer satisfaction.
- Listening to, accepting, and following guidance from senior engineers; being flexible for customer-facing roles and site travel.
- Contributing to the technical knowledge base.
- Delivering training to NOC, Level I & II Engineers.
- Managing escalations effectively.
- Reviewing cases to identify trends and drive resolutions.
- Performing technical reviews for environments transitioning from implementation to support.
- Diving deep into technical issues to create comprehensive resolutions.
- Understanding how various technologies integrate to see the broader picture of issues and manage top-tier customer environments to prevent major problems.
- Being available for on-call and weekend shifts.
- Handling Customer Onboarding and Critical Account responsibilities, participating in interviewing potential new hires, and providing feedback on process and tool improvements.
- Conducting Root Cause Analysis on high-priority cases.
Minimum Technical Qualifications :
Additional Requirements :
Preferred Technical Qualifications :
The compensation for this position ranges from $99,000.00 to $165,000.00 per year, contingent on factors such as location and the candidate's qualifications.
We offer our employees flexible vacation time, seven paid holidays per year, and up to 160 hours of wellness leave annually for personal or family wellness. Additional paid time off is available for bereavement, jury duty, military leave, and parental leave.
All applicants must be authorized to work in the United States without current or future sponsorship.
Application Deadline : 03 / 16 / 2025
Join Cox Communications, the largest private telecom company in America, and experience our award-winning culture and benefits. Be part of our mission to bring people closer through technology.
Cox Communications is an Equal Employment Opportunity employer and provides consideration for all qualified applicants without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status, and other legally protected characteristics.
Note : Resumes are only accepted from agencies with which we have formal agreements. We do not accept unsolicited resumes.
Salary : $99,000 - $165,000
