What are the responsibilities and job description for the Conversational AI Developer (Sr. Software Engineer) position at Cox Communications?
Cox Communications is seeking a highly skilled Google conversational AI Developer with expertise in Node.js, Google Cloud Architecture, and Generative AI applications. In this role, the candidate will design and develop intelligent conversational experiences using Google's customer engagement suite (formerly known as CCAI) and leverage Generative AI technologies to enhance customer engagement. The ideal candidate should also have a solid understanding of data and data science, enabling the integration of advanced AI models and data-driven insights into conversational systems.
PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS :
- Develop, deploy, and maintain conversational AI solutions using the Google Customer Engagement Suite and Generative AI models on Google Cloud.
- Implement generative AI use cases, including text generation, virtual agents, and content personalization, to improve customer interactions.
- Design scalable cloud architectures for chatbots, virtual agents, and AI-driven voice solutions using Node.js and Google Cloud Platform (GCP) services.
- Integrate conversational AI solutions with backend systems, leveraging APIs, databases, and third-party services.
- Work closely with data scientists to understand, manipulate, and integrate data sets into conversational AI workflows, optimizing the models for customer experiences.
- Use Natural Language Processing (NLP) and Generative AI tools to enhance and fine-tune conversational flows.
- Architect and manage cloud infrastructure on GCP for performance, scalability, and security.
- Ensure continuous improvement of AI models, handling training, testing, deployment, and monitoring using best practices in machine learning and data management.
- Enable / capture application log integrating with monitoring tools and setup synthetics and application monitoring / alert using monitoring tools
- Implement cloud-based solutions and DevOps practices for continuous integration and delivery (CI / CD), ensuring efficient AI model deployment and lifecycle management.
- Collaborate with cross-functional teams to understand requirements, set technical direction, and ensure AI-driven solutions meet business needs.
Min Qualifications :
Preferred Skills :
USD 99,000.00 - 165,000.00 per year
Compensation :
Compensation includes a base salary of $99,000.00 - $165,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits :
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants / employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations : Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Salary : $99,000 - $165,000
