What are the responsibilities and job description for the Digital Connectivity Expert position at Cox Communications?
Transforming Communities, One Connection at a Time
\Cox Communications is committed to empowering connections and enhancing lives through our innovative digital solutions. As a Residential Broadband Technician, you will play a vital role in transforming communities, one connection at a time.
\Key Responsibilities:
\- Deliver exceptional customer service by installing, disconnecting, and troubleshooting video, high-speed internet, telephony, and automation services.
- Drive company vehicles safely and efficiently between office or home, warehouse, and work sites.
- Monitor Cox's work enablement system for changes to work schedules and assignments.
- Collaborate with the CommCenter for onsite support and/or routing assistance.
- Interact with customers, educating them about services and products.
- Work under supervision, consulting with supervisors and other technicians as needed.
- Meet quality standards by ensuring services meet or exceed industry and company performance standards.
- Participate in team meetings and attend job-related training.
- Work with various tools and equipment, including alarms, low voltage electricity, and color-coded wires.
Requirements:
\- You must possess a valid state driver's license and good driving record.
- You should have a strong work ethic and ability to work effectively in a fast-paced environment.
- You must have excellent communication and interpersonal skills, able to interact effectively with customers, colleagues, and supervisors.
- You must be flexible and adaptable, able to adjust to changing priorities and circumstances.
