What are the responsibilities and job description for the Lead UX Designer, Flex position at Cox Communications?
Transforming Customer Experience at Cox
Cox is embarking on a new direction, reimagining our brand experience from communication to the role we play in people's lives. The success of our approach depends on designing differentiated customer experiences that deliver measurable value.
Lead UX Designer Role
We seek an experienced Lead UX Designer who can flex across disciplines, drive excellence, and influence adoption of their designs by leaders of customer touchpoints.
Key Responsibilities:
- Craft the customer experience for Cox digital and/or assisted touchpoints, including the website, mobile app, self-service experience, interactive voice response, contact center, chat bot, and retail stores.
- Bring the customer brand experience strategy to life through compelling experience design concepts.
- Integrate learnings, customer feedback, and business requirements into ongoing product experience updates.
- Partner with CX Operations and broader business to ensure execution stays true to design intent.
Requirements:
- Minimum Bachelor's degree in a related discipline and 6 years' experience in a related field or 10 years' experience in a related field.
- Mastery of Figma, including prototyping; strong working knowledge of core Adobe CC suite, Microsoft PowerPoint, and leading AI tools.
- Proficiency in monitoring and optimizing design outcomes using data analysis and user feedback.
- Excellent written and verbal communication skills, presentation and persuasion skills to gain buy-in from senior leadership.
Preferred Qualifications:
- Experience in design consulting, cable, telecoms, or technology, and enterprises with annual revenues over $10bn.
- Certifications in UX/UI design from the Nielsen Norman Group, Google, or equivalent institutions.
- Experience in advanced motion design via Adobe After Effects or similar.
Salary : $10
