What are the responsibilities and job description for the Residential Broadband Technician Specialist position at Cox Communications?
Empowering Connections, Enhancing Lives
\Cox Communications is hiring a highly skilled Residential Broadband Technician to join our team. As a key member of our installation and repair crew, you will play a vital role in connecting people and enriching lives through our innovative digital solutions.
\Job Responsibilities:
\- Perform installations, disconnects, and repairs of video, high-speed internet, telephony, and automation services.
- Operate company vehicles safely and efficiently between office or home, warehouse, and work sites.
- Utilize Cox's work enablement system to monitor changes to work schedules and assignments.
- Collaborate with the CommCenter for onsite support and/or routing assistance.
- Provide exceptional customer service, educating customers about services and products.
- Work under supervision, consulting with supervisors and other technicians as needed.
- Meet quality standards by ensuring services meet or exceed industry and company performance standards.
- Participate in team meetings and attend job-related training.
- Work with various tools and equipment, including alarms, low voltage electricity, and color-coded wires.
Requirements:
\- You must possess a strong work ethic and ability to work effectively in a fast-paced environment.
- You should have excellent communication and interpersonal skills, able to interact effectively with customers, colleagues, and supervisors.
- You must be flexible and adaptable, able to adjust to changing priorities and circumstances.
- You should have a valid state driver's license and good driving record.
- You must meet physical requirements and limitations for equipment and uniform use.
