What are the responsibilities and job description for the Supervisor, Warehouse Operations, Cox Communications position at Cox Enterprises?
JOB SUMMARY:
The Supervisor, Warehouse Operations will lead Supply Chain personnel in all tasks assigned to an Area Fulfillment Center (AFC.) This includes, but is not limited to, Technician fulfillment, material storage, order picking, inventory management, and the shipping and receiving of CPE and materials including cross-dock operations. Responsible for supervising and maintaining secure inventory storage and control of CPE and materials into and out of the local market facilities. Qualified candidates must be able to ensure effectiveness of internal controls and identify opportunities for process improvement.
PRIMARY RESPONSIBILITIES
- Efficiently manage warehouse operations of processing inbound receipts, picking and staging materials, preparing inventory for shipments, and delivering to all internal business groups and external contractors.
- Optimize Supply Chain logistics so CPE and material inventory is appropriately allocated across all end users, which includes Technician Fulfillment Centers, Retail locations, and 3rd party contractors.
- Maintain all housekeeping standards, enhance warehouse safety protocols, and ensure required training is completed for direct reports
- Interview and make hiring decisions for all AFC level roles.
- Lead the warehouse personnel by assigning job rotations, setting group and employee goals, providing formal and informal feedback, and coaching direct reports towards high performance.
- Foster a collaborative team environment and build people capability through effective employee relations, training, and communication for front-line hourly personnel.
- Implement cost effective strategies and improve workflow efficiency by analyzing warehouse procedures.
- Develop and implement SOPs. Provide ongoing recommendations for updates and ensure warehouse team is adhering to the procedures
- Streamline inventory processes and utilize technology for inventory transactions and tracking to ensure accurate inventory measurement.
- Communicate and collaborate cross-functionally with other Supply Chan groups and boundary partners.
- Deliver effective change leadership while driving business changes and minimizing people impact.
- Address fulfillment issues elevated by Supply Chain personnel or other boundary partners for resolution.
- Ability to drive company vehicles, utilize light warehouse equipment (such as pallet jacks, hand trucks, carts) and display necessary skills needed to safely operate heavy machinery such as forklifts and larger delivery vehicles
- Have a regular presence on the warehouse floor and occasionally lift up to 50 lbs.
QUALIFICATIONS
Minimum
- High School diploma/GED with 5 years of experience required in a related field (Supply Chain, Operations, etc.), or BA/BS degree with 3 years of related experience. MS degree and 1 year of related experience.
- Valid driver’s license to operate company vehicles.
- Experience with MS Office (Excel, PowerPoint, Word).
- Self-starter with ability to manage projects and relationships independently.
- Demonstrated operational, technology, and business analysis expertise.
- Demonstrated record of influencing and decision making at multiple levels in an organization.
- Exceptional people skills with the ability to motivate, network, collaborate and accomplish goals through others in a diverse employee population.
- Excellent writing and oral communication skills, with specific expertise in management reporting and executive writing skills.
- Strong leadership skills with the ability to get results through mentoring others, effective coaching, leading a team-based approach to decision-making.
- Some travel is required.
Preferred
- Some people leadership experience.
- Advanced experience with MS Office (Excel, PowerPoint, Word) and QuickBase
- Exposure to or trained in Lean Six Sigma.
- Communications industry background (highly desirable).
