Arbitration Clerk (2024-8054)

Cox Automotive is searching for an Arbitration Clerk in Manheim, PA! This position facilitates the resolution of customer claims and concerns (includes all physical and digital/online transactions) after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with auction and NAAA policies. The role will work to gain familiarity with fundamental arbitration concepts, procedures, standards, policies, and systems. This position requires organization and management of sale day activities including post sale inspections and sale day arbitrations.

Cox Automotive is a leading provider of automotive products and services, offering a wide range of solutions to dealers, manufacturers, and consumers. With a focus on innovation and customer service, Cox Automotive helps clients navigate the ever-changing automotive industry landscape. From digital marketing and software solutions to vehicle remarketing and logistics, Cox Automotive is dedicated to driving the future of the automotive industry.

This is a 12-month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.

Monday - Friday; 8:00 AM - 5:00 PM

Responsibilities of the Arbitration Clerk:

• Review customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines
• Investigate basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision making
• Interface with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact finding and investigative phases
• Use appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution
• Evaluate claims by obtaining, comparing, evaluating, and validating various forms of information
• Prepare and facilitate communications for resolution via telephone, email, and in-person discussion
• Mediate disputes and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold
• Monitor and maintain accurate files for each arbitration case, verifying accuracy of all required documentation, including invoices and settlement agreements
• Advise clients of the arbitration claim process, company policies, any auction- or account-specific guidelines, and NAAA guidelines
• Facilitate both written and verbal communications between buyers, sellers, and various auction team members and third parties to actively gather information necessary to guide parties toward agreement and resolution, while maintaining an awareness of goals and objectives
• Provide relevant information such as claim status to clients
• Demonstrate an understanding of investigating claims and to negotiate and influence others while maintaining a positive client experience
• Gainsfamiliarity and understanding of Arbitration concepts and procedures
• Gain foundational understanding of auction-specific operational and administrative processes
• Learn and adheres to National Auto Auction Association (NAAA) arbitration standards, Manheim Marketplace Policies, and relevant legal requirements
• Demonstrate safety commitment by following all safety and health procedures and modeling the appropriate behaviors.
• Participate in support of all safety activities aligned with Safety Excellence

Qualifications of the Arbitration Clerk:

• High school diploma / GED required
• A minimum of 1 years of experience in areas of responsibility
• Strong accuracy and attention to detail
• Active listening skills
• Resilience / adaptability
• Demonstrates empathy
• Strong verbal and written communication skills
• Customer focus mindset
• Strong time management and conflict resolution skills
• Ability to build positive relationships

Preferred Qualifications of the Arbitration Clerk:

• Bachelor's degree preferred
• A minimum of 1 years of automotive, mechanical, and/or body shop experience preferred
• Previous experience in claims management and/or problem and conflict resolution preferred
• Claim adjuster experience is a plus

• $21 per hour (Paid Weekly)

As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

This job posting is for a temporary role as an employee of Atrium on assignment at Cox.  The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements

By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employees to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at privacyadministrator@atriumstaff.com.

If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at coxrecruit@atriumworks.com. Please include the job title in the subject of your email.

NO C2C OR THIRD-PARTY VENDORS

Salary : $21